[Hiring] Vendor Relations Coordinator @OPENLANE

Role Description

We’re looking for a Vendor Relations Coordinator who will provide exceptional service to our recovery vendors, navigate complex situations, and build strong partner relationships. This high-impact role acts as a vital bridge between client teams and recovery partners, manages queue transactions, performs vendor audits, and drives a positive experience in a high-volume, fast-paced environment.

Qualifications

• High School Diploma or GED.
• 1 to 3 years of customer service experience, preferably in complaints, resolutions, or customer retention.
• Proficiency with computers and Microsoft products, specifically Excel and Outlook.
• Strong organization, time management, patience, and assertiveness.
• Ability to work overtime as required by management.

Requirements

• Core Knowledge:
  • Internal queue systems and transaction management protocols.
  • Vendor auditing processes and quality assurance standards.
  • Foundational understanding of automotive titles, remarketing, skip tracing, repossessions, collections, or auto auctions.
• Functional Expertise:
  • Dispute resolution, complaint handling, and customer retention methodologies.
  • High-volume written and verbal communication techniques.
  • Cross-functional liaison skills between internal client teams and external vendors.
• Technical Expertise:
  • Proficiency with computers and Microsoft Office products, specifically Excel and Outlook.
  • Familiarity with internal queue systems and transactional software.

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

Company Description

At OPENLANE we make wholesale easy so our customers can be more successful. We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles. We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use. And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.