[Hiring] Veeva and Master Data Operations Analyst @Dexcom

Role Description

The Commercial Data & CRM Operations Analyst is a hands-on partner to Commercial teams responsible for executing and scaling CRM capabilities while ensuring high-quality, reliable commercial master data. This role combines CRM platform execution with Master Data Management (MDM) operations to improve field effectiveness, data quality, and commercial decision-making across EMEA.

• Build, configure, and maintain Veeva CRM / Vault features (objects, layouts, rules, workflows, reports, dashboards) aligned to commercial priorities, enabling efficient and insight-driven field execution.
• Translate business requirements into scalable CRM solutions, balancing user experience, compliance, and operational efficiency.
• Operate day-to-day Master Data Management (MDM) processes, including evaluating and maintaining customer (HCP / HCO / account) data using established business rules and data quality criteria.
• Execute data quality improvements across MDM and CRM, including data clean-up initiatives, validation, and maintenance of customer hierarchies, affiliations, and attributes.
• Support MDM and CRM integration activities, including onboarding, data migration, and alignment of legacy data with current business and system requirements.
• Partner with Commercial Data Enablement, Analytics, Sales Operations, and IT teams to prioritize enhancements, resolve data issues, and ensure systems and data enable business processes.
• Act as a frontline support resource for field teams, managing user requests, performing functional testing and validation, and ensuring solutions are production-ready and adoption-focused.
• Maintain documentation of business rules, configurations, and data decisions, and track operational KPIs related to data quality, system usage, and process efficiency.

Qualifications

• Experience working in MedTech or Pharmaceutical European commercial organizations and strong understanding of commercial data and processes.
• Hands-on experience with Veeva CRM / Veeva Vault configuration and feature deployment in a Commercial Excellence or Sales Operations environment.
• Strong understanding of master data concepts, including customer hierarchies, matching, merging, survivorship, and data validation.
• Experience executing data quality, data stewardship, or CRM data management activities with high attention to detail.
• Ability to manage both system configuration tasks and operational data workloads, prioritizing effectively in a fast-paced environment.
• Experience performing functional testing, validation, and supporting user acceptance to ensure high-quality system deployments.
• Clear communicator, who can collaborate effectively with business stakeholders, field teams, analysts, and IT partners.
• Proactive, execution-oriented mindset with a focus on improving data quality, system capabilities, and user experience.

Requirements

• Typically requires a Bachelor’s degree and a minimum of 2-5 years of related experience.

Benefits

• A front row seat to life changing CGM technology.
• Learn about our brave #dexcomwarriors community.
• A full and comprehensive benefits program.
• Growth opportunities on a global scale.
• Access to career development through in-house learning programs and/or qualified tuition reimbursement.
• An exciting and innovative, industry-leading organization committed to our employees, customers, and the communities we serve.