[Hiring] VA Coach @OurAssistants

Role Description

The VA Coach is responsible for mentoring and supporting a team of Virtual Assistants (VAs), ensuring strong performance, process compliance, and professional growth. The ideal candidate has experience in coaching, training, or team support—preferably in a BPO or remote work environment—and excels at providing guidance, feedback, and accountability.

• Lead, mentor, and motivate a team of Virtual Assistants to maximize productivity and performance.
• Conduct regular performance reviews, coaching sessions, and provide actionable feedback.
• Develop and implement training programs, standard operating procedures (SOPs), and performance improvement plans.
• Monitor team KPIs and ensure targets and deadlines are consistently met.
• Serve as the primary point of contact for escalations, challenges, and performance-related issues.
• Foster a positive and collaborative remote work environment.

Qualifications

• Minimum of 1–2 years of experience in coaching, mentoring, training, or team support roles preferred.
• Demonstrated ability to guide, mentor, and support individuals in achieving performance and development goals.
• Strong communication, interpersonal, and problem-solving skills, with the ability to build rapport and provide constructive feedback.
• Ability to promote accountability, encourage productivity, and support the implementation of processes and best practices.
• Comfortable working during U.S. business hours and collaborating with remote teams across multiple time zones.

Requirements

• Familiarity with project management tools.
• Experience in performance tracking and reporting.
• Strong understanding of virtual team dynamics and remote work best practices.