[Hiring] US Associate Regional Process Leader, GBS - R2R @Henry Schein

Role Description

This role supports the ownership of service delivery performance for the Record-to-Report (R2R) tower for a set of entities within a defined geography (e.g., North America, EMEA, or APAC). The Associate Regional Process Leader is accountable for execution of global process standards set by the Global Process Leader (GPL), ensuring high-quality, consistent, and efficient delivery across outsourced and retained operations.

The role serves as a regional interface between Global Business Services (GBS), outsourced delivery partners, and in-region business stakeholders for the relevant entities, ensuring alignment between global design and regional execution.

Reports to the R2R Regional Process Leader and is responsible for end-to-end operational performance of the R2R tower within the assigned region/businesses/entities.

Qualifications

• Strong operational expertise in R2R processes, including accounting close, general ledger reconciliations, journal entries, intercompany, fixed assets, and controls execution.
• Ability to manage service delivery in a regional or multi-country environment, ensuring alignment with global standards while addressing local requirements.
• Experience in KPI and SLA performance management, including root cause analysis and structured escalation handling.
• Demonstrated experience managing outsourced or hybrid retained-vendor delivery models.
• Strong stakeholder management skills, with the ability to engage and influence regional finance leadership and resolve cross-geography issues.
• Capability in capacity planning, workload management, and operational performance optimization.
• Experience supporting or driving continuous improvement initiatives, including automation, standardization, and process simplification.
• Strong analytical, organizational, and problem-solving capabilities with high attention to detail.
• Ability to manage competing priorities and operate effectively in a fast-paced, matrixed environment.
• Excellent communication and interpersonal skills, enabling effective collaboration across business, GBS, and vendor teams.

Requirements

• Typically, 7 years of professional experience in Finance operations, shared services, or outsourced service delivery environments; with 3 years in a regional or multi-country management role.
• Experience managing third-party outsourced providers in SLA-based environments preferred.

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• PTO [or sick leave if applicable]
• Paid Parental Leave
• Income Protection
• Work Life Assistance Program
• Flexible Spending Accounts
• Educational Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities