[Hiring] Underwriting Operations Technician @Ryan Specialty

Role Description

The Underwriting Operations Technician supports the Commercial Lines Inspection department by managing complex inspection-related tasks and ensuring high-quality processing standards. This role serves as a key escalation point for the processing team, handling exceptions, resolving issues, and providing quality oversight. The position also acts as a liaison between Underwriters, agents, inspection vendors, and carriers to ensure timely and accurate completion of inspection requirements.

Key Responsibilities

• Escalation & Issue Resolution
  • Manage and resolve complex inspection-related tasks and inquiries that cannot be completed by the centralized processing team.
  • Act as a subject matter expert (SME) for inspection processes and workflows.
  • Troubleshoot processing issues and provide guidance to the Inspection support team.
• Quality Assurance
  • Conduct quality reviews and audits of work completed by the centralized processing team.
  • Identify trends, errors, and training opportunities to improve overall quality and efficiency.
  • Provide feedback and support continuous improvement initiatives.
• Stakeholder Support
  • Assist Underwriters, agents, inspection vendors, and carriers with escalated or complex inspection matters.
  • Respond to inquiries requiring advanced knowledge of inspection processes, compliance, and workflows.
  • Ensure clear communication and timely resolution of issues.
• Process Oversight
  • Monitor inspection workflows to ensure compliance with company guidelines and service level expectations.
  • Support implementation of new or updated processes and procedures.
• Collaboration & Training
  • Assist in onboarding and training of new team members.
  • Partner with leadership to improve operational efficiency and effectiveness.

Qualifications

• Experience in insurance operations, underwriting support, or a related role (commercial lines experience preferred but not required).
• Basic understanding of inspection processes and workflows, or the ability to quickly learn.
• Experience working with or supporting a processing support team or shared services team is helpful but not required.
• Strong problem-solving and critical thinking skills, with the ability to handle complex or escalated tasks.
• High attention to detail with a focus on quality and accuracy.
• Effective communication and collaboration skills, with the ability to support multiple stakeholders.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Excel and OneNote.

Benefits

• Comprehensive and best-in-class benefits package.
• Paid time off for company holidays, vacation, sick and personal days.
• Paid parental leave.
• Mental health services.