[Hiring] Underwriter - Loss Mitigation @First American

Role Description

Views and evaluates applications, renewals, re-pricings, restrictions, and cancellations to determine risk acceptability and coverage. Calculates borrower’s income and expenses to a high standard of accuracy. Manages a caseload of files including all steps necessary from application to modification. Updates and notates system of record and investor portals. Operates according to standard operating procedures and all government and investor regulations. Achieves goals and objectives with a focus on quality of service and improving the customer experience, while not causing unwarranted delays to processes or defaults.

Essential Functions

• Reviews and evaluates policy applications, renewals, re-pricings, restrictions, and cancellations to determine risk acceptability and coverage.
• Reviews loss mitigation package documentation to determine if the homeowner qualifies for a loss mitigation option. Reports information to the investor, client, and insurer.
• Educates homeowners about loan modification programs, forbearance plans, repayment plans, short sales, and deeds in lieu options as applicable.
• Calculates income, expenses, and escrow advances in accordance with departmental and investor/insurer/client guidelines.
• Orders and reviews title searches and BPO/AVM/appraisals as applicable.
• Reviews and implements according to investor/client/insurer guidelines for loan modifications, forbearances and repayment terms, short sales, and deeds in lieu.
• For short sales, reviews marketing strategies, listing history, offer activity. Resolves counter offers in accordance with departmental procedures and investor/insurer/client guidelines.
• Requests and follows up on foreclosure holds as necessary.
• Submits loss mitigation requests to investor/client/MI for approval as required.
• Declines files as directed in accordance with departmental procedures as set forth by investor/client/investor/insurer guidelines and sends appropriate denial letter if homeowner does not qualify for a workout option.
• Prepares and sends trial period documents, forbearance plan documents, repayment plan agreements, short sale approval and closing letters and decline letters as needed.
• Monitors status of repayment plans, forbearance plans, and trial period plans and updates MSP system and investor system of record with payment records as needed.
• Answers inbound phone calls, returns voicemails, escalations, and all other requests within 24 hours from receipt.
• Contacts homeowners and real estate agents to provide status of loss mitigation files.
• Maintains a caseload of files as established by the department.
• Manages written and verbal correspondence between the homeowners, client, investor, insurer, subordinate lien holders, real estate agents, consumer credit counseling services, and foreclosure attorneys.
• Follows functional area’s processes and procedures in daily activities, troubleshoots as needed and recommends suggestions for continuous improvements to overall operations.
• Actively contributes to the results of a team and works toward achieving goals and objectives.

Knowledge and Skills/Technology Used

• Working knowledge of fundamental concepts, practices and procedures of department/field.
• Knowledge of Black Knight MSP system preferred.
• Knowledge of Consumer Finance Protection Bureau (CFPB) and Fair Debt Collection Practices Act (FDCPA) guidelines preferred.
• Risk assessment skills.
• Organized and self-motivated with ability to meet strict deadlines.
• Persuasive and professional communication skills.
• Strong Customer Service skills.
• Strong verbal and written communication skills.
• Demonstrated ability to provide attention to detail and concern for accuracy and consistency in results.
• Ability to learn rules, regulations, and laws to meet state, investor, client, and insurer guidelines.
• Establishes effective working relationships at the work group level.

Typical Education

• High School diploma or equivalent.
• Some college preferred.

Typical Range of Experience

• 1-3 years of experience in Collections, Loss Mitigation or other mortgage banking, mortgage servicing or real estate related experience.
• 1-3 years of mortgage servicing Loss Mitigation Underwriting experience strongly preferred.

Pay Range

$50,800 - $67,725 Annually. This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

Benefits

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal work hours and/or responsibilities from time to time, as needed.