[Hiring] Trust & Safety Lead @Playlab

Role Description

Playlab is looking for a Trust & Safety Lead to own safety on our platform, with a focus on children and young adults. We’ve built Playlab with responsibility in mind, but this work is an ongoing commitment to the students and educators we serve.

• Make decisions on live incidents, moderation escalations, and safety policy.
• Design systems that catch problems automatically.
• Ensure responsible AI in education by writing playbooks for safety.
• Report to the CTO and collaborate with product, engineering, learning engineering, and partnerships.

What you'll do

• Build systems that catch problems.
• Review flagged content and hunt for misuse.
• Define what our systems should catch.
• Collect data from reviews and red teaming for engineering use.
• Write requirements for filters, rules, and signals.
• Track detection effectiveness.
• Lead incident response from triage to post-incident review.
• Work with Support on urgent issue escalation.
• Write and maintain safety and moderation policies.
• Act as the safety reviewer for new features.
• Work directly with school and district leaders on safety concerns.
• Build processes and resources for learning partners.
• Track incident volume, response times, and report to leadership.

What the job is really like

• About half proactive, half reactive work.
• Build tools for search, reporting, and testing.
• Be the primary escalation point for urgent safety issues.
• Work carefully with student data.
• Encounter potentially disturbing material.

Qualifications

• 5+ years in trust & safety, including decision-making on high-stakes escalations.
• Strong intuition for responsible choices in ambiguous situations.
• Experience handling safety work involving young people.
• Experience designing automatic problem detection systems.
• Ability to build human-centered systems like intake forms and training materials.
• Ability to write practical policies for frontline teams.
• Strong communication skills with diverse stakeholders.

Bonus points for...

• Experience with generative AI tools and red teaming.
• Experience in proactive investigations or abuse hunting.
• Experience on platforms with user-generated content.
• Familiarity with student privacy and child safety frameworks.
• Classroom, school leadership, counseling, or edtech experience.
• Experience building trust & safety operations from scratch.

Benefits

• Competitive salary.
• Healthcare covered 100% for you and 80% for dependents.
• Dental/vision covered 100% for you and dependents.
• Retirement plan.
• Life/AD&D insurance.
• Monthly wellness stipend.
• Home office budget and new laptop.
• Generous time off and opportunities for professional growth.