[Hiring] Trust & Safety Analyst @Clipboard

Role Description

The Trust & Safety Analyst protects the integrity of our platform by expertly managing incident reports from start to finish. This role focuses on two core outcomes:

• Providing an exceptional, empathetic experience for customers during high-stakes situations.
• Decisively removing bad actors when appropriate to keep our platform safe.

What You’ll Do:

• Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions.
• Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions.
• Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity.
• Shape and uphold marketplace safety norms through clear policy development/recommendations.
• Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes.
• Assess safety and compliance risks; design strategies to close gaps and prevent recurrence.
• Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements.
• Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally.
• Continuously improve the incident reporting and investigation workflow.
• Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences.
• Stay current on product updates to ensure accuracy and consistency across safety operations.

Qualifications

• Ability to resolve customer incidents with empathy and action.
• Impeccable judgement and ability to make tough decisions.
• Exceptional written and verbal communication skills.
• Possess an “I can handle anything” mentality and extremely sound judgment in ambiguous situations.
• Ability to identify potential risks and effectively diffuse situations.
• Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission.
• Self-motivated, able to work independently and stay organized.
• Detail-oriented.
• Ethical and unbiased integrity and decision-making abilities.

Requirements

• 3+ years in a customer-facing role.
• 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields.
• LVN or RN is a big plus.
• Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.

Benefits

• We are remote-first, giving you the flexibility to work with us from many places.
• Fast-paced startup environment. Join a company that values curiosity, independence, and growth.
• A hiring process that rewards skills, not just experience.
• Opportunity to make a significant impact with our customers on both sides of the marketplace.

Hiring Process

• Application
• Case Study
• Case Study Interview
• Interview with our Head of Operations
• Culture Interview (People Ops)
• Offer

Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here .