[Hiring] Truck Service Advisor @Wheels, Inc.

Role Description

The role of the Truck Service Advisor is to manage maintenance repairs of cars and medium/heavy duty trucks on behalf of Wheels and within our clients’ parameters. This specialized/technical position will spend much of the time negotiating with vendors on proper repair procedures, cost effective pricing, and vehicle downtime. While approving repairs on our client’s behalf, special attention must be given to ensure specific Client instructions and approval parameters are followed. When Fleet authorization is required, the Service Advisor should use a consultative approach, including providing a repair recommendation.

Qualifications

• ASE certifications: C1, and 6 of 14 auto or truck certifications (2 must be truck)
• Achieve required ASE certifications within 24-months of being hired.
• Two (2) to four (4) years automotive and truck experience or equivalent technical education
• High School diploma required - some college preferred
• Fleet industry experience a plus

Requirements

• Authorize mechanical repairs on behalf of Wheels’ Clients
• Ensure safety related and scheduled repairs are completed.
• Approve proper repair based on mileage, months in service, and prior repair history.
• Negotiate the cost of repair to the published fleet price or the pre-negotiated Wheels Network rates & times.
• Adhere to current parts and labor reference guides for parts pricing and labor times.
• Manage Client authorizations, limits, and instructions.
• Conduct proper follow up on all down vehicles and pending transactions.
• Resolve transaction discrepancies with vendors.
• Escalate all Client approvals to team lead or mentor when required.
• Document Client savings
• Clearly and accurately document transaction in activity log
• Submit all component failures repaired at dealerships to the warranty team that qualify for "goodwill adjustments.”
• Adhere to contact center scheduling and performance metrics.
• Meet key performance indicators on quality & transactional performance (e.g., coaching/mechanical evaluations, communication, documentation, OON Fees, etc.)
• Understanding of Driver Services, Network Management, MAP & Collision functions
• General knowledge of all Wheels departments
• Other duties may be assigned

Benefits

• Market-leading, competitive offerings for outstanding care for you and your family.
• Participation in the annual incentive plan based on company and individual performance.