[Hiring] Transport Network Operations Specialist @Capgemini

Role Description

As a Transport Network Operations Specialist (N1.5), you will provide advanced technical support for transport networks, performing complex diagnostics, alarm correlation and authorised remote recovery actions. You will play a key role in bridging N1 operations with N2/N3 escalation teams, ensuring high-impact incidents are resolved efficiently and thoroughly.

• Analysing and diagnosing incidents escalated by N1 teams, validating severity, scope, topology and network impact to determine the appropriate course of action.
• Correlating alarms and events across transport network layers to identify primary alarms and root causes, with a focus on WDM/DWDM and SDH technologies and Huawei and Nokia equipment.
• Reviewing and interpreting network performance parameters including Tx/Rx optical power, BER, Q-factor, interface and card status, and protection mechanism health.
• Coordinating resolution activities with N2/N3 engineers, Huawei and Nokia vendors, and field teams, ensuring clear communication throughout the incident lifecycle.
• Supporting N1 technicians through technical guidance, checklist development and knowledge transfer, while contributing to documentation, RCA preparation and continuous improvement initiatives.

Qualifications

• Solid hands-on experience with WDM/DWDM, SDH and optical network technologies, with knowledge of OTN and MPLS-TP considered a strong advantage.
• Demonstrated ability to interpret optical alarms, degradations and protection mechanisms, with experience operating Huawei and Nokia equipment families and their associated management systems.
• Minimum 3 years of experience in transport network support or operations, ideally within NOC/SNOC environments or Telefónica-aligned service models.
• Strong structured problem-solving skills with the ability to manage high-impact incidents, communicate clearly with clients and vendors, and maintain operational focus under pressure.
• Huawei or Nokia transmission/optical certifications are desirable, and a working knowledge of technical English is an advantage.

Benefits

• Free access to learning platforms – Free access for all to world-class learning assets and curated programs from Harvard Business Review, Coursera, Pluralsight, Udemy, Microsoft, AWS, Google and many more.
• Career acceleration programs – From associate to leaders and beyond, get support in your career at every stage with award-winning programs such as our leadership development program, Connected Manager, to accelerate your growth and develop your expertise.
• Capgemini Research Institute – CRI pioneers best-in-class research, covering ethical AI and sustainability trends to assist organizations in addressing critical questions. CRI has been ranked #1 globally 6 times for research quality.
• Well-being Hub – The global Well-Being Hub connects employees across various facets of well-being: work-life balance, working hours and network growth.

Diversity & Inclusion

At Capgemini LATAM, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications are welcome and will be considered based on merit against the job and/or experience for the position.