[Hiring] Training Services Coordination and Logistics Associate III @Conduent Business Services Malaysia Sdn.Bhd

Role Description

Provide learning administrative services to support client learning and data management needs.

• Perform data entry as it relates to learning administration.
• Enter training data into learning management system (SuccessFactors) and manage requests using request management system (ServiceNow).
• Make certain client standard operating procedures, processes and service level agreements are maintained.
• Identify and troubleshoot discrepancies and issues.
• Escalate issues to Manager for resolution.

Qualifications

• Entry level for Bachelor’s degree or 2 years of successful working experience in:
• A learning organization.
• Training administration (preferred but not required).
• Customer service.
• Knowledge of and experience with learning management systems (preferred but not required).
• Experience in Microsoft Office suite.
• Team-oriented but self-motivated and able to work with minimal supervision.
• Demonstrated attention to detail, strong quality focus, and well organized.
• Successful prioritization of work requirements and multitasking, as necessary.
• Analytical and problem solving skills.
• Client focused to build and maintain professional working relationships.
• Ability to remain flexible and adaptable to constant change.
• Effective oral and written communication skills with clients, leadership and team members.

Requirements

• Willing to work on Malaysia Public Holidays & night shift (supporting ET hours).
• Remote working.

Company Description

Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.