[Hiring] Ticketing Coordinator @Fresh Prints

Role Description

The Ticketing Coordinator reports to the Ticketing Manager, with day-to-day direction from the Ticketing Director. This person owns the reporting rhythm of the ticketing team.

• Pull sales counts across ticketing platforms and send a midday counts email daily.
• Build and send VIP and travel package sales updates weekly to artist managers, agents, and promoters for roughly 15 to 20 tours.
• Confirm VIP sales are closed on time and reconcile what sold against allocations.
• Detail-heavy and deadline-driven work, requiring accuracy and clear written communication.

Core Responsibilities

• Weekly partner counts:
  • Pull weekly VIP and travel package sales for each assigned tour from various ticketing platforms.
  • Update the master counts grid and build per-tour sales summary: sold, allocated, open, percent sold, and changes since the last update.
  • Draft and send the weekly counts email to each tour's management, agency, and promoter contacts, typically on Wednesdays.
  • Flag tours with lagging sales and prepare hold release recommendations for internal sign-off.
  • Roll up an internal department summary of all Artist Services counts for leadership.
• Daily reporting and inbox:
  • Send a daily counts email by 12 PM ET covering owned destination events, with day-over-day changes.
  • Monitor the shared ticket counts inbox and route partner questions, data requests, and issues to the right owner.
• Per-show execution:
  • Confirm VIP packages go offsale on time for each show, usually 3 to 7 days before the date.
  • Complete post-show ticketing settlements: what sold against what was allocated, fees, holds released or returned, and net to partner.
  • Track refunds and price adjustments, including those processed by venues.
  • Request purchaser lists from venues and follow up on slow responses.
• Program setup and support:
  • Send ticketing details and hold requests to venues and promoters ahead of presales.
  • Check that presale and on-sale links work and match what was built.
  • Spot-check pricing and package data across platforms and raise discrepancies.
  • Assist Guest Services with ticketing questions from VIP and travel package buyers.
  • Keep source notes current for every tour to ensure continuity.

Tools and Systems

• Ticketing platforms: Ticketmaster (TM1 and ISM), AXS, Tixr, Ticketstoday, venue box office reports.
• Internal data: Web-based database; master counts grid in Google Sheets.
• Work management: Asana (task queues per tour and per show).
• Communication: Gmail, Google Workspace, Slack, Google Meet.
• Reporting: Excel and Google Sheets for counts, settlements, and attachments.
• We're automating parts of the counts work with Claude and scripts, so comfort working alongside Claude is a plus.

Schedule and Hours

• Full time, Monday through Friday, with overlap with US Eastern business hours.
• Pull work can happen outside the overlap window.
• Wednesdays are the heaviest day due to weekly partner sends.
• Occasional flexibility around presales, on-sales, and show weeks, agreed in advance.

Qualifications

• Strong spreadsheet skills: lookups, pivots, clean formatting, and catching discrepancies.
• Excellent written English for polished and confident partner emails.
• Detail-oriented and reliable on recurring deadlines.
• Comfortable managing a large queue of recurring tasks in a tool like Asana.

Preferred

• Hands-on experience with Ticketmaster (TM1 or ISM), AXS, or Tixr.
• Background in live music or travel and hospitality.
• Familiarity with settlement or reconciliation work.
• Experience working remotely for a US-based team.