[Hiring] Third Party Site Coordinator @CannAmm

Role Description

Join CannAmm’s Collection Services Team and play an important role in supporting our network of third-party collection sites. As a Third Party Site Coordinator, you will help ensure our site information, services, pricing, hours, contacts, certifications, and required documentation remain current and accurate.

• Work closely with third-party collection sites, site owners, clients, and internal teams.
• Establish new collection sites and maintain strong relationships with existing sites.
• Respond to questions and troubleshoot collection, resulting, and service issues.
• Thrive in a fast-paced environment where initiative, attention to detail, sound judgment, and strong relationship-building skills are valued.
• Ensure clients have access to reliable occupational testing services across CannAmm’s collection site network.

Qualifications

• High School Diploma or equivalent required.
• Post-secondary courses are considered an asset.
• Experience with drug and alcohol collections is considered an asset.
• Willingness to obtain certification in urine collection, point-of-care testing, oral fluid testing, and breath alcohol testing.
• Strong initiative with the ability to work independently and be self-directed.
• Ability to work effectively in a fast-paced and sometimes high-pressure environment.
• Proficiency with Microsoft Windows and Office applications, including Word, Excel, and Outlook.
• Experience using CanTrak and Site Scheduler is considered an asset.
• Strong time-management and organizational skills, with the ability to prioritize work, manage multiple responsibilities, and support local projects.
• Strong analytical skills and attention to detail.
• Good written and verbal communication skills, with the ability to communicate in a tactful, diplomatic, and professional manner.
• A supportive team approach and the ability to work collaboratively with internal and external partners.
• A high level of discretion when managing records and communicating confidential information.

Requirements

• Support the set-up of new third-party collection sites, including locating potential sites, negotiating pricing, verifying agreements and collector certifications, and entering new site information.
• Maintain accurate information for existing collection sites, including services, pricing, hours, contacts, certifications, insurance, and WCB coverage.
• Build and maintain positive relationships with third-party collection sites, site owners, clients, and other external partners.
• Respond to requests for information about available collection sites, services, and geographic coverage.
• Create, edit, and remove collection site templates as required.
• Support correspondence with collection sites, including questionnaires, CannAmm information, and updates to processes or requirements.
• Provide collection sites with clear information about CannAmm collection protocols.
• Communicate regularly with internal and external clients to answer questions and support service delivery.
• Troubleshoot collection, resulting, and other service issues in partnership with internal teams and collection sites.
• Assist with collection site supply orders.
• Collaborate with Booking, Resulting, Collections, Sales, Client Care, and Finance to solve problems and keep information current.
• Uphold strict confidentiality standards for all company, client, and collection site information.
• Bring ideas and initiative to help us improve our processes and strengthen our collection site network.

Benefits

• Access a health and wellness benefits program that supports you and your loved ones.
• Grow and thrive with a dynamic, successful company through internal mobility opportunities.
• Invest in your future through RRSP match benefits and an employee stock purchase program.