[Hiring] Telecross Administration Volunteer @Australian Red Cross

Role Description

The Telecross program is an Australian Red Cross service that supports older and vulnerable Australians through regular wellbeing check-in calls. The program helps people remain socially connected, safe, and supported within their communities. As a Telecross Administration Volunteer, you will assist the operational team with administrative activities that help ensure participants continue to receive the support they need.

As a Telecross Administration Volunteer, you will play an important role in supporting the day-to-day administration of the program. This role is primarily phone-based and involves:

• Contacting participants to complete annual reviews
• Confirming ongoing participation in the program
• Updating records
• Supporting general administrative activities

You may volunteer from home or from one of our designated Australian Red Cross office locations.

Qualifications

• Strong communication and customer service skills
• Confidence speaking with people over the phone
• Basic administrative and computer skills
• Attention to detail when updating records and managing information
• The ability to relate to and engage respectfully with people from diverse backgrounds, cultures, and lived experiences
• A reliable and professional approach to volunteer commitments

Requirements

• Availability: 1 day per week (2 hour commitment per week)
• Ongoing long-term position (minimum 12-month commitment)
• Must be able to commit to at least one day per week on a regular basis
• Please list your times and days of availability on the application form
• For this role, you will be required to undertake a National Police Check, organised through Australian Red Cross.

Benefits

• You can help improve lives and create a positive impact in your community
• It’s an opportunity to enhance your skills & knowledge & gain new experiences
• You’ll be helping Red Cross to support vulnerable people across Australia

Application requirements

For this role you will be required to undertake a National Police Check, organised through Australian Red Cross.

Further information

To find out more about this opportunity please contact the Aged & Community Care Workforce Team on 1300 559 992 or at [email protected].

Thank you for considering volunteering at Australian Red Cross. We also have great career opportunities, please visit our website https://www.redcross.org.au/careers/ .

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child safe organisation with zero tolerance of any harm to children. Our vision is to be trusted as the leading humanitarian organisation making a genuine difference in the lives of people and communities.