[Hiring] Telecom Billing Operations Professional @GlobalLogic

Role Description

We are looking for an experienced Bill Cycle Operations professional responsible for end-to-end execution and monitoring of telecom billing cycles. The role involves:

• Coordinating bill-cycle activities
• Validating execution results
• Identifying and resolving issues
• Ensuring timely and accurate bill generation as per defined schedules and operational controls

Qualifications

• 7+ years of experience in Telecom Billing Operations / Bill Cycle Operations
• Hands-on experience in end-to-end Bill Cycle execution in a telecom environment
• Strong understanding of telecom billing processes, billing calendars, and production billing operations
• Experience handling high-volume billing cycles in a production environment
• Experience with bill-cycle monitoring, reconciliation, exception handling, and recovery activities
• Previous experience with Amdocs products
• Strong experience in coordinating with multiple technical and business teams during critical billing windows
• Good understanding of batch processing, job scheduling, production support, and operational workflows
• Experience working in 24×7 production/billing operations or rotational shifts
• Good communication and stakeholder-management skills

Requirements

• Experience with telecom Billing & Billing Cycle
• Knowledge of SQL/Oracle for operational validation and data investigation
• Strong experience on shell scripting
• Strong hands-on for handling/driving working bridge for job failures
• Experience with scheduling/monitoring tools and production job management
• Understanding of telecom products, rating, charging, invoicing, adjustments, and billing interfaces
• Experience with SOX controls, audit requirements, and billing operational controls is an advantage
• Exposure to automation of bill-cycle monitoring and operational activities is preferred

Job Responsibilities

• Execute and monitor end-to-end telecom bill cycles as per defined billing calendars and operational procedures
• Perform pre-cycle, in-cycle, and post-cycle activities to ensure successful bill generation
• Monitor billing jobs, batch processes, dependencies, and interfaces involved in the bill cycle
• Validate completion of critical billing processes and ensure all required jobs are executed successfully
• Perform bill-cycle reconciliation and validation against expected volumes, billing dates, customer counts, and financial data
• Identify, analyze, and coordinate resolution of bill-cycle execution failures, data issues, job failures, and processing exceptions
• Coordinate with Billing, Application Support, Development, Database, QA, and Infrastructure teams for issue resolution
• Track and report bill-cycle status, execution progress, exceptions, and risks to stakeholders
• Perform restart/recovery activities for failed jobs in accordance with documented operational procedures
• Ensure all operational activities are completed within agreed SLA and billing timelines
• Maintain detailed execution logs, checklists, operational trackers, and cycle-wise documentation
• Support production billing releases, month-end activities, and critical billing events
• Participate in incident management, root-cause analysis, and problem management for recurring bill-cycle issues
• Ensure adherence to defined operational controls, audit requirements, and compliance procedures
• Identify opportunities to improve bill-cycle execution through automation, process optimization, and operational efficiency

Benefits

• Empowering Projects: Opportunity to contribute to groundbreaking projects with 500+ clients across diverse industries
• Empowering Growth: Culture of continuous learning and professional development with dedicated Learning & Development support
• DE&I Matters: Commitment to diversity and equal opportunities in an inclusive work environment
• Career Development: Strong emphasis on career growth with regular interactions for engagement and motivation
• Comprehensive Benefits: Equitable compensation and a benefits package prioritizing overall well-being
• Flexible Opportunities: Work-life balance with flexible options for relocation and rotation experiences

Company Description

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution, helping create innovative and widely used digital products and experiences.