[Hiring] Technology Integrations Manager @PNC

Role Description

As a Technology Integrations Manager within PNC's Tempus Technologies organization, you will lead, mentor, and scale a team of Technology Integration Specialists responsible for delivering successful Tempus integrations. You will balance people leadership, delivery excellence, and cross‑functional partnership, while remaining close enough to the work to provide technical guidance and escalation support when needed.

In this role, you will serve as both a people leader and strategic operator—ensuring consistent execution of integration projects, developing team capability, improving processes, and acting as a senior technical advisor for complex customer integrations.

You will collaborate closely with Sales, Product, Implementation, Engineering, and Customer Success leaders to ensure integrations are delivered predictably, scalable practices are established, and customers receive an outstanding experience.

Key Responsibilities

• People Leadership & Team Development
  • Lead, coach, and develop a team of Technology Integration Specialists through regular 1:1s, performance feedback, and career development planning.
  • Establish clear expectations, roles, and success metrics for team members.
  • Support onboarding, training, and ongoing skill development for new and existing team members.
  • Foster a collaborative, accountable, and customer‑focused team culture.
  • Participate in hiring and workforce planning as the Integration team scales.
• Technical & Delivery Leadership
  • Provide oversight and guidance for integration discovery, design, and execution across customer projects.
  • Act as an escalation point for complex or high‑risk integration challenges.
  • Review integration architectures, API specifications, and technical documentation for quality and consistency.
  • Ensure best practices are followed across integrations, including security, scalability, and maintainability.
  • Balance hands‑on technical support with managerial responsibilities as needed.
• Cross‑Functional & Stakeholder Collaboration
  • Partner with Sales leadership to support technical discovery, pre‑sales conversations, and estimation for complex integrations.
  • Collaborate with Product and Engineering teams to communicate integration gaps, customer feedback, and roadmap needs.
  • Align with Implementation and Customer Success leaders to ensure seamless handoffs and customer satisfaction.
  • Represent the Integration function in cross‑department planning and prioritization discussions.
• Process, Strategy & Continuous Improvement
  • Define, document, and continuously improve integration processes, standards, and tooling.
  • Identify opportunities to increase delivery efficiency, predictability, and scale.
  • Proactively manage risks, dependencies, and resource constraints across integration projects.
  • Influence long‑term integration strategy aligned with Tempus product evolution.

Qualifications

• A confident people leader who enjoys building, coaching, and scaling technical teams.
• Strong communicator capable of aligning technical and non‑technical stakeholders.
• Comfortable balancing strategic leadership with tactical, hands‑on problem solving.
• Trusted advisor to customers and internal teams during complex technical discussions.
• Organized, thoughtful, and proactive in managing multiple priorities across customers and team members.
• Demonstrated ability to drive accountability while maintaining a supportive team environment.

Requirements

• Previous experience managing or leading technical, integration, or implementation teams.
• Strong background supporting client integrations or enterprise software implementations.
• Experience acting as a senior technical consultant or solution architect.
• Experience with payment systems, e‑commerce, point‑of‑sale, or platform ecosystems is a plus.
• Comfort reviewing source code and troubleshooting integration issues (without expectation of hands‑on development).

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature).
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short and long-term disability protection.
• 401(k) with PNC match, pension, and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.
• Paid time off, including maternity and/or parental leave, paid holidays, vacation days, and occasional absence days.