[Hiring] Information Technology Associate @MCD Global Health

Role Description

Performing regular maintenance, troubleshooting, and support for the application stack, administering enterprise Windows endpoints and systems, and providing Tier 2/3 troubleshooting.

• Providing support to the development and maintenance of various IT-related initiatives.
• Managing the Jira IT Helpdesk.
• Managing PC repairs and in-house maintenance, including configuring and troubleshooting LAN/WAN infrastructure using routers and switches.
• Creating documentation, knowledge-based articles, and training guides.
• Developing standard orientation kits.
• Conducting training sessions on software.
• Managing day-to-day MCD Global IT operations to ensure compliance with overall IT policies, standards, and practices.
• Administering cloud-based productivity and identity platforms, including user lifecycle management, conditional access policies, and identity governance through scripting automation.
• Administering user identities and accounts using Active Directory.
• Deploying and managing endpoints using mobile device management tools, including application packaging, compliance policies, and automated provisioning.
• Building and maintaining automated workflows using workflow automation and form-based application tools via REST API integrations.
• Managing permissions, site architecture, and document library structures within a collaboration platform for secure organizational collaboration.
• Monitoring and responding to cybersecurity incidents using endpoint detection and response tools and identity audit logs.
• Administering Jira, including project configuration, automation rules, workflows, and permission schemes.
• Managing a knowledge management platform including spaces, pages, and permissions for organizational knowledge management.

May Telecommute

Qualifications

• Bachelor’s (or foreign educ. equiv.) Degree in Information Technology or a related field plus one (1) year experience in the job offered or related occupation.

Requirements

• Configuring and troubleshooting LAN/WAN infrastructure using routers and switches.
• Administering enterprise Windows endpoints and systems, providing Tier 2/3 troubleshooting.
• Administering user identities and accounts using Active Directory.

Benefits

• Base Salary: $61,838 per annum.
• 40 hours per week; M-F.