[Hiring] Technician, Meeting Technology & Services @WCG Clinical

Role Description

The Technician, Meeting Technology & Services, is responsible for providing real-time technical support and ensuring the smooth operation of all technical aspects during in-person, hybrid, and virtual meetings so that the meeting experience is successful.

• Creates basic Array activity builds (uploading slides, managing polling surveys, other administrative functionality) and makes content adjustments to meeting activity before and during meetings as required.
• Assists in network setup to run Array application on iPads (in-person meetings).
• Ensures equipment is received, cleaned, charged, and in working order for each on-site meeting.
• Instructs client on proper use of the Array technology and other technical aspects of live meetings.
• Validates and issues post-meeting reports and data as required.
• Maintains up-to-date knowledge of company technology and service offerings.
• Delivers outstanding customer service, ensuring client satisfaction across all interaction points.
• Works seamlessly within teams and independently, adapting to various work settings and client needs.
• Provides business support to Project Managers as requested.
• Travels to meeting locations as needed, providing on-site support and ensuring smooth technology implementation.
• Fosters and maintains strong client relationships, acting as a trusted advisor and liaison.
• Manages time effectively, balancing multiple tasks and adapting to shifting priorities.
• Identifies opportunities for operational improvement.
• Other duties as assigned by supervisor.

Qualifications

• High school diploma or equivalent combination of education, skills, experience to successfully perform the job.
• Proficient with using multiple computer applications, under pressure, and basic knowledge of networking principles.
• Demonstrated strong technical aptitude with the ability to rapidly learn and adapt to new technologies and software applications.
• Experience working with audio/visual technology to support live meetings and event production preferred.
• Knowledge and experience with web-conferencing technologies such as Zoom, Teams, and Webex preferred.
• Proficient in Microsoft Office products, such as PowerPoint, Excel, and Word.
• Willingness and ability to travel (valid drivers’ license and able to obtain passport) as needed with regular overnight travel required as well as early mornings, late nights, and weekends.
• Must live within commuting distance (60 miles or less) of an international airport.
• Ability to work independently and collaboratively in team settings.
• Adaptability to various work environments and work schedules – in-person, hybrid, and virtual meetings.
• Strong interpersonal and communication skills, with a customer-first mindset.
• Strong problem-solving skills with attention to detail and troubleshooting capabilities.
• Time management skills with the ability to prioritize tasks effectively.
• Ability to solve problems quickly and efficiently.
• Strong attention to detail.
• Strong organizational skills and the ability to multi-task.
• Ability to adapt to ever-changing, high-pressure work situations.

Requirements

• Travel Requirements: >50%

Benefits

• Comprehensive health and financial protection – Medical, dental, vision, life and disability insurance, 401(k) with company match, and flexible spending accounts.
• Resources that support your whole life – Employee assistance programs and work/life balance tools.
• Investment in your growth – Referral bonuses, tuition reimbursement, on-the-job training, certification assistance, and continuing education support.
• Time to recharge – Paid holidays, vacation, and sick time.
• Pathways forward – Career development opportunities across One WCG.

Pay Range

USD $19.50 - USD $28.10 /Hr.

EEOC Statement

WCG is proud to be an equal opportunity employer – Qualified applicants will receive consideration for employment based on merit and without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender expression, gender identity, age, marital status, family or parental status, disability, genetic information, citizenship, veteran status, or any other legally recognized basis or status protected by federal, state, or local law.