[Hiring] Technical Trainer/Solution Architect @Copeland

Role Description

As a Technical Trainer/Solution Architect - Australia/New Zealand, you will be responsible for the efficient handling of technical queries, preparing training material, providing training and solutions (including but not limited to CO2) for all Copeland products. You will conduct training and provide solutions on application and installation, which will be a key part of the job. Business development via developing and delivering technical solutions inspired by customer needs will also be a key part of the role.

• Develop and deliver comprehensive training programs on Copeland’s products and technologies to end users, wholesaler staff members, and contractors to communicate value.
• Create and maintain up-to-date training materials, including presentations, handouts, and technical documentation.
• Collaborate with wholesaler staff to administer on-site training sessions at branches for contractors/end users.
• Collaborate with product management and other marketing teams to stay informed on new product launches and updates.
• Evaluate the effectiveness of training programs through participant feedback and performance assessments.
• Stay up to date on industry trends, technological advancements, and best practices.
• Participate in industry events and tradeshows.
• Communicate and share knowledge/experiences internally.
• Collaborate with primary account owners to develop comprehensive Air Conditioning, Heating, Refrigeration & Cold Chain solutions that address specific customer needs and challenges.
• Analyze customer requirements and business objectives to design tailored system architectures.
• Create detailed technical specifications and solution designs, ensuring scalability, performance, and efficiency.
• Conduct technical discovery sessions with contractors to understand their existing systems and future goals.
• Develop and present solution proposals, including technical designs, ROI analyses, and implementation roadmaps.
• Participate in internal account planning sessions and identify opportunities for solution selling.
• Identify and support opportunities for upsell, cross-sell, and land new customers.
• Conduct site visits for field service work and commissioning as needed.
• Provide support to customers outside of Australia/New Zealand as needed.
• Perform related duties as assigned by the Supervisor.

Qualifications

• University degree in Refrigeration/HVAC/Electronic Control systems, or equivalent in Engineering.
• Minimum ten (10) years air-conditioning and refrigeration (HVAC/R) industry experience.
• Valid Driver License.
• Excellent hands-on technical knowledge of cold chain and compressors (freon and CO2 solutions).
• Knowledge in oil-free compressor and system development is an added advantage.
• Good written and oral English skills.
• Solid computer skills including MS Office, Internet software, E-mail, Windows.
• Excellent spreadsheet knowledge required.
• Excellent planning, organizing, and prioritizing skills.
• Attention to detail and an eye for errors.
• Able to communicate with all levels within the organization.
• Able to learn and work independently, whilst still working as an integral part of the team.
• Legal authorization to work in the country of employment – sponsorship will not be provided.

Benefits

• Flexible and competitive benefits plans to meet individual/family needs.
• Flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

Company Description

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial, and industrial spaces through HVACR technologies. Our employees are our greatest strength, and we believe that our culture of passion, openness, and collaboration empowers us to work toward a sustainable future.