[Hiring] Technical Service Manager @PACCAR

Role Description

Peterbilt Motors Company, a PACCAR Company, has an immediate opening for a Powertrain Technical Service Manager, to support products in the field. This position will work directly with dealers and customers to provide technical support for our products. The position is located remotely for quick field deployment, located in the Western Region of Canada: British Columbia, Alberta or Saskatchewan.

Job Responsibilities

• Provide PACCAR Powertrain technical assistance to our dealer network.
• Monitor, track and manage on a daily basis technical support cases.
• Coaching and mentoring of dealer through daily activity.
• Review, assist and provide feedback for service documentation.
• Communicate information related to the PACCAR Powertrain product changes, field fixes and emerging issues to the field service group and dealer network.
• Stay current on Division and Plant activities.
• Support Internal and external meetings.
• Support the Peterbilt training department.
• Develop tools and aids to help for PACCAR Powertrain troubleshooting.
• Manage case escalation.
• Support product change and improvement.
• Support dealer and customer through on-site visits.
• Support the Technical Manager program.
• Attend and support industry events.
• Leadership role from a Technical and Management aspect.
• Approximately 20% travel required to support and stay current on product field activities.

Qualifications

• Bachelor's Degree (required) (in engineering, business or automotive preferred).
• Product and technical service knowledge gained through 8+ years of related service; preferably heavy duty trucks / OEM or truck components.
• Located in the Western Region of Canada.
• Thorough understanding of heavy duty trucks or related equipment and the ability to apply and communicate this knowledge.
• Ability to travel within Canada 20% of the time to support and stay current on product field activities.
• Technical Skills required include experience in the following areas with Peterbilt or similar products and systems:
  • PACCAR Powertrain
  • Aftertreatment Systems
  • Engine electronic diagnostic experience
  • Engine mechanical troubleshooting

Preferred Qualifications

• Demonstrated ability to establish effective working relationships with customers.
• Exceptional communication skills, both verbally and written, including the ability to plan, organize and deliver formal presentations.
• Demonstrate ability to identify, prioritize, analyze and successfully resolve customers, dealers and field service organization problems, giving a high priority to customer satisfaction.
• High aptitude with software applications environment and diagnostic tools for troubleshooting including proprietary, supplier and third party tools.
• Knowledge and driven to stay up to date with Peterbilt and PACCAR product offering on both a service and sales perspective.
• Management background with strong aptitude to manage a dynamic multi-task environment.

Benefits

• RRSP, NSRP, and TFSA dollar for dollar match up to a specified amount each calendar year.
• Fully funded pension plan that provides monthly benefits after retirement.
• Comprehensive paid time off – minimum of 10 paid vacation days (additional days are provided with additional seniority/years of service), 12 paid holidays, and sick time.
• Tuition reimbursement for continued education.
• Medical, dental, and vision plans for you and your family. PACCAR pays 100% of premiums.
• Paid short- and long-term disability programs.
• Life and accidental death and dismemberment insurance.
• EAP services including wellness plans, estate planning, financial counseling and more.
• This position is also eligible for a holiday gift.