[Hiring] Technical Service Engineer @Ravago Americas

Role Description

The role of the Technical Service Engineer is to provide commercial technical support at existing and targeted customers. This position requires interaction with a variety of customers, suppliers, agencies, testing facilities, as well as with various personnel within the Entec Polymers / Ravago organization.

• Processing assistance, including troubleshooting
• Attending processing trials and troubleshooting issues as needed
• Material selection
• Part and/or mold design review
• Attending customer meetings as the ‘technical expert’
• Developing and delivering technical presentations and/or workshops
• Providing general support for technical questions, requests for technical literature, data-sheets, material properties or other technical documents
• Assisting with determining the cause of part failures
• Specification approval assistance
• Working on projects such as competitive offset lists and assisting Business Development Managers with special projects
• Providing data, literature or other information
• Answering a variety of plastics related questions on material properties, processing, equipment, testing, etc.
• Participating in conference calls with customers on technical discussions
• Writing visit reports to document their visits and disseminate information
• Performing other duties as assigned

Qualifications

• Strong written and verbal communication skills to interact effectively with customers, suppliers, sales representatives and colleagues
• Act in a professional manner with (internal and external) customers
• Effectively managing their own time and travel schedule
• Prioritize projects and tasks, completing them in a timely manner
• Continuous, ongoing training is expected to continue learning and growing in knowledge and experience
• Applicants must be authorized to work in the United States

Requirements

• Bachelor’s degree in Business, Engineering, Material Science, Supply Chain or related training required
• Equivalent experience considered in lieu of degree
• Minimum 5 years of relevant work experience in similar title and scope of responsibility preferred
• Financial business acumen as demonstrated by previous work experience
• Sales or sales management experience preferred
• Commodity and/or Engineering plastics market experience
• Valid driver’s license – required
• Proficiency in English required
• Bi-Lingual – Spanish or Portuguese is a plus

Work Environment / Conditions

The role is remote and is based out of a home-office and provides internal (sales and management) and external (customer) support in a defined geographical region. Most of the travel is by car although there may be times that flying is required.

Physical Requirements / Demands

• Regularly required to communicate verbally, read, and comprehend information
• Type on a consistent and daily basis
• Push, pull, and lift to 40lbs on a weekly basis
• Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk

Acknowledgement

This job description is not an exhaustive list of areas of responsibility or tasks that an incumbent in this position may be asked to perform. All Employees are required to deliver the desired results intended for their role, at the designated level of knowledge, skill, and ability commensurate with their job title and level within the organization.

NOTICE TO APPLICANTS

Ravago Americas is an equal employment opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, age, sex, religion, national origin, disability, veteran status, citizenship status, or marital status. We assure you that your opportunity for employment with this employer depends solely upon your qualifications.