[Hiring] Technical Programme Documentation and Knowledge Management Consultant @IOM

Role Description

The consultancy aims to capture and document key achievements, technical approaches, lessons learned, and operational processes developed under the DHR programme. The consultant will produce a comprehensive technical programme document, develop internal guidance for Information, Education, and Communication materials in hurricane response settings, and prepare technical programme factsheets suitable for web publication and external visibility purposes.

Under the overall supervision of the Head of Programmes in Kingston, Jamaica, and in close coordination with the Shelter Officer, Programme Unit, M&E Unit, and other relevant stakeholders, the consultant will support the documentation, systematization, and dissemination of knowledge products related to IOM Jamaica's Response to Hurricane Melissa.

Responsibilities

• Review programme reports, assessments, SOPs, technical guidance, visibility products, and other available project documentation related to Hurricane Melissa IOM response.
• Consult with programme staff and relevant stakeholders to identify key programme components, achievements, approaches, challenges, and lessons learned.
• Consolidate and analyze technical programme information for documentation and knowledge management purposes.
• Design and develop a technical programme document presenting the objectives, methodologies, achievements, and operational components of the IOM Melissa Response.
• Ensure that all products comply with IOM branding and visibility requirements.
• Develop Internal Guidance on Information, Education, and Communication (IEC) Materials in Hurricane Response, including procedures for development, adaptation, review, approval, and dissemination.
• Compile and organize existing IEC resources and develop an annex of contextualized materials for future programme use.
• Prepare an A4 leaflet that captures IOM Hurricane Melissa response achievements for wider distribution.
• Develop thematic technical programme infosheets suitable for web publication and external communication purposes.
• Liaise with relevant IOM colleagues to obtain technical inputs, comments, and approvals for all deliverables.
• Incorporate feedback received during review processes and submit final versions of all products.
• Maintain proper documentation and version control of all deliverables and supporting reference materials.
• Perform any other related tasks necessary to support programme documentation, knowledge management, and dissemination objectives.

Deliverables

• 1st Deliverable: Technical Programme Document. Design and produce a technical printable (A4 landscape) programme document capturing the DHR programme components, implementation approach, achievements, and lessons learned, based on reports, SOPs, and relevant project documentation. Audience: Donors, government, UN, INGOs, NGOs, and technical stakeholders. Estimated working days: 15.
• 2nd Deliverable: Development of a printable A4 one-pager brochure that contains all of IOM’s achievements during Hurricane Melissa response. Audience: General public, non-technical audience. Estimated working days: 2.
• 3rd Deliverable: Internal Guidance for Information, Education, and Communication (IEC) Materials in Hurricane Response, including procedures for development, adaptation, approval, production, and distribution, together with an annex of contextualized resources. Estimated working days: 10.
• 4th Deliverable: Technical Programme Infosheets for Web Publication. Develop thematic programme factsheets based on the technical programme document for publication on IOM communication platforms. Estimated working days: 3.

Qualifications

• Bachelor's degree in International Development, Architecture, Communications, or a related field from an accredited institution.
• Minimum five years of relevant professional experience in technical writing, programme documentation, knowledge management, information management, communications, or humanitarian operations and programming.
• Demonstrated experience developing technical publications, guidance documents, reports, and communication materials.
• Experience documenting disaster response, shelter, recovery, resilience, or humanitarian programmes is highly desirable.
• Strong analytical skills and ability to synthesize complex technical information into accessible products for different audiences.
• Experience working with international organizations, UN agencies, NGOs, or government institutions.
• Knowledge of humanitarian principles, disaster management, and recovery programming is an asset.
• Demonstrated graphic design and publication layout experience. Candidates should submit links to portfolios of similar works.
• Excellent written and spoken English.
• Proficiency in Microsoft Office applications and document design software including the Creative Cloud package (InDesign).

Values

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent, and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected, and fairly treated.

Core Competencies

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action-oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge, and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring, and motivational way.