[Hiring] Technical Onboarding Manager @CleverTap

Role Description

As an Onboarding Engineer you will be responsible for ensuring the successful implementation of CleverTap’s Mobile and Web Application SDKs, smooth onboarding of new customers to CleverTap’s UI allows our customers to realize their Business Goals and Use Cases.

• Work directly with technical stakeholders and development teams guiding them on their successful integration of CleverTap SDKs and APIs.
• Ensure smooth and timely onboarding of your clients to CleverTap by successful implementation of the CleverTap Platform with a focus on reducing “Time to Value” (TTV).
• Work closely with the designated Customer Success Manager from CleverTap, and at times work in individual capacity, to build relationships, educate, guide and train the customers' business users, developers, and other technical stakeholders through the implementation process, campaign creation and successful "Go Live".
• Act as a product consultant to your customers: Help define technical solutions and requirements to implement customers' business use cases, assist with techno-functional knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to CleverTap guidelines, quality, performance and data sanity.
• Participate in technical discussions with the customer to identify use cases, technical enhancements required in the CleverTap product and provide actionable inputs to the internal teams (CS, Product, Engineering, etc.).
• Document technical requirements, create content, estimate schedules and timelines, goals/metrics, and customer objective key results and outcomes.
• Enable, create and sign off campaigns with customers.
• Maintain customer satisfaction through continued technical support, troubleshooting, solutioning and unblocking technical integration issues.

Qualifications

• Hands-on experience with Mobile App Development (Android/iOS/Hybrid) or Web Technologies & APIs Integration Techniques.
• Ability to translate and troubleshoot various scripting languages.
• Familiarity or experience integrating SDKs.
• Technical problem solving.
• Understanding of software design and deployment, database concepts.
• Understanding of project management methods & tools.
• Experience presenting in Vietnamese and English.
• Bachelor's Degree in Computer Science or related fields.

Requirements

• 3-5 years experience of “Onboarding” SaaS customers is desirable.
• 4+ years of experience in a customer-facing role involving SaaS Product Implementation.
• 2+ years experience in Mobile App Development.
• Technical Support Experience.

Measures of Success

• Ensure smooth and effective onboarding, enabling customers to launch within expected timelines and with the right foundations in place.
• Help customers achieve their initial goals and experience meaningful product value early in their journey.
• Build strong customer confidence through a high-quality onboarding experience and consistent stakeholder engagement.
• Drive widespread and meaningful usage of relevant product features aligned to customer use cases and business objectives.
• Ensure onboarding milestones, enablement, and key deliverables are completed in alignment with customer expectations.

Who will you report to

Associate Director - Customer Solutions

Benefits

• Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation.
• You are passionate about technology and its impact on the high-growth mobile technology space.
• Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.
• Flourish in an environment that nurtures growth and curiosity.