[Hiring] Technical Onboarding Engineer @Neo4j

Role Description

Neo4j Technical Onboarding Engineers play a critical role in supporting our enterprise customers early in their journey to ensure the absolute success of their architectural foundations. As a Technical Onboarding Engineer, you will bridge the gap between a signed contract and a production-ready ecosystem. You will serve as the trusted technical advisor, leading new customers through critical infrastructure milestones, including:

• Cloud provisioning
• Security hardening
• Networking
• Data modelling
• Application integration

Sitting at the heart of our customer-first culture, you will shape tailored onboarding blueprints, orchestrate complex delivery workstreams, and guarantee a predictable, accelerated time-to-value. For our fully managed AuraDB cloud customers, you will leverage automation to optimise data modelling, enterprise connectivity, and application health. For self-managed environments, you will apply rigorous Infrastructure-as-Code (IaC) and platform engineering practices to deliver secure, resilient graph clusters across hybrid and multi-cloud architectures.

Qualifications

• 5+ years of experience in a customer-facing technical role (e.g., Solution Architect, Solution Engineer, Onboarding Engineering, Customer Success Engineering, or Technical Consulting).
• Hands-on experience with production workloads in at least one major cloud provider ecosystem (AWS, Azure, or Google Cloud).
• Deep technical proficiency in core networking infrastructure, including VPC/VNet architectures, routing protocols, peering, and PrivateLink/Private Endpoints.
• Hands-on experience and technical proficiency in SQL or NoSQL databases (SQL Server, MySQL, PostgreSQL, MongoDB, etc.).
• Proven track record implementing Enterprise Identity and Access Management (IAM), including SSO (OIDC/SAML) and Role-Based Access Control (RBAC) design.
• Bachelor's degree or equivalent practical experience.

Requirements

• Experience with ETL/CDC platforms and data ingestion.
• Experience with Linux administration, containerisation, and orchestration platforms (Docker, Kubernetes, or managed container environments).
• Hands-on experience with graph databases (ideally Neo4j).
• Familiarity with modern observability stacks (Grafana/Prometheus, Datadog, CloudWatch, Splunk).
• Exposure to cloud compliance frameworks (SOC 2, GDPR, HIPAA) and data residency deployment patterns.

Responsibilities

• Drive customer value by translating complex business requirements into tailored technical solutions that solve core business challenges and accelerate cloud adoption.
• Lead complex technical discovery sessions with enterprise customers to align on success criteria, KPIs, milestones, and mitigation strategies for project risks.
• Guide the instantiation of Neo4j AuraDB environments or self-managed clusters across AWS, Azure, and GCP, establishing secure network architectures utilizing private endpoints and IP allow lists.
• Implement baseline system hardening, TLS/SSL termination, encryption-at-rest protocols, and enforce least-privileged access through enterprise SSO and RBAC configurations.
• Architect robust data ingestion pipelines (bulk imports, stream processing, Change Data Capture) and advise development teams on Neo4j driver optimization, connection pooling, and retry logic.
• Assist customers in configuring enterprise observability tools for logs and metrics, while delivering best-practice workshops on Cypher query performance and backup/restore planning.
• Produce high-quality technical deliverables—including architecture diagrams, Architectural Decision Records (ADRs), and a next-step backlog—to seamlessly transition customers to Professional Services and Cloud Operations teams.
• Synthesise field insights and lessons learned to continuously iterate and optimise Neo4j’s global technical onboarding methodology and frameworks.

Benefits

• Neo4j is one of the fastest-scaling technology companies in this industry.
• Recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years.
• Raised the biggest funding round in database history ($325M Series F).
• Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovia Capital.
• 84% of the Fortune 100 and 58% of the Fortune 500 use Neo4j.
• Co-founder and CEO Emil Eifrem has built an amazing culture that prides itself on relationships, inclusiveness, innovation, and customer success.
• A strong sense of community and ecosystem is built around the platform.
• A recent Forrester Total Economic Impact™ Study cited Neo4j as delivering 417% ROI to customers.