[Hiring] Technical Implementations Analyst @Junction

Role Description

Healthcare is in crisis and the people behind the results deserve better. Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Every time a new customer goes live with Quest or LabCorp, the lab certifies the account. The lab reaches out, we design a test plan, and then we tell our customer they're ready to go. Our Support Team has managed this thus far but we need someone to own it fully and take the automation further than anyone has had time to.

Certification is where the role starts, not where it ends. You'll join a small team that builds these solutions ourselves with the help of AI tools.

Qualifications

• 2+ years running implementations, integrations, or technical support for an API-based or similarly technical product.
• Experience with lab or healthcare data (HL7, results interfaces, EMRs), SQL, or scripting in Python or JavaScript is a plus.

Requirements

• Own lab certifications end-to-end: pick up new requests from Quest and LabCorp, build the test plan, run the cases, and get each account over the line.
• Keep ~30 moving at once: know where every certification stands and chase whatever is stuck without being asked.
• Be the go-to person for our lab partners: reliable, organized back-and-forth with Quest, LabCorp, and our other partners on test cases and issues.
• Push the automation further: build scripts, agents, and whatever cuts the manual work.
• Get hands-on with the data: dig into our backend, databases, and API responses when a result doesn’t land the way it should.
• Run the other partner processes: set up lab accounts and sub-accounts, track pricing requests, and make sure our team always knows where things stand.
• Keep customers informed: maintain the docs that explain certification and account setup to customers and our sales team.
• Find the next process to fix: spot other lab workflows that are manual and repetitive, and make the case for automating them.

Benefits

• Your salary is dependent on your location and experience level.
• Equity (extended exercise post 2 years of employment).
• Company and team offsites.
• Monthly learning budget of $150 for personal development and productivity.
• $100 monthly wellness budget.
• Flexible, remote-first working, including $1K for home office equipment.
• Coworking budget.
• 36 days paid time off (including bank holidays).
• Premium healthcare coverage.
• 4% monthly contribution to pension/401k.
• Yearly blood test on us.
• Enhanced parental, foster, and adoption leave.

Important details before applying

• We only hire folks physically based in GMT and EST timezones.
• We do not sponsor visas right now given our stage.