[Hiring] Senior IT Systems Administrator @AgelessRx

Role Description

AgelessRx is seeking a hands-on, highly organized Senior IT Systems Administrator to own the day-to-day operation of our internal technology environment. This role will serve as the primary owner of employee-facing IT operations across AgelessRx, including:

• Company devices
• SaaS applications
• Account provisioning
• Onboarding and offboarding
• Technical support
• IT asset management

The Senior IT Systems Administrator will work closely with our Senior Security Engineer to ensure that IT systems and processes support AgelessRx's security, privacy, and compliance requirements. This is an ideal role for someone who enjoys being both a builder and an operator.

Qualifications

• 5 - 8+ years of progressive experience in corporate IT, IT administration, systems administration, or comparable roles.
• Demonstrated experience leading complex IT projects or migrations from assessment through implementation, adoption, and documentation.
• Advanced hands-on Google Workspace administration and broad SaaS administration experience.
• Strong working knowledge of identity and access management, SSO, MFA, privileged access, and employee account lifecycle controls.
• Experience selecting, implementing, or significantly improving MDM/endpoint management for a distributed workforce.
• Excellent troubleshooting across macOS and/or Windows devices, SaaS applications, accounts, and connectivity.
• Experience managing hardware procurement, remote deployment, inventory, and recovery.
• Ability to automate or streamline repetitive administrative work using platform-native tools, scripting, or integrations.
• Independent prioritization, project ownership, sound judgment, clear documentation, and effective communication with nontechnical stakeholders.
• Bachelor’s degree in IT, computer science, or related field, or equivalent relevant professional experience.

Requirements

• Own and continuously improve administration of Google Workspace, Anthropic, and other company-wide SaaS platforms.
• Set IT administration standards; maintain authoritative inventories of applications, administrators, licenses, users, vendors, and system owners.
• Lead technical evaluations, vendor coordination, implementation planning, migrations, and change management for new and existing systems.
• Identify redundant tools, licensing waste, configuration risks, and opportunities for automation; recommend solutions with clear trade-offs and costs.
• Create durable technical documentation, runbooks, system ownership records, and repeatable operating procedures.
• Own end-to-end IT provisioning, access changes, and deprovisioning for employees and contractors.
• Administer identity and access configurations, including SSO, MFA, role-based access, groups, privileged accounts, and least-privilege practices.
• Lead operational access reviews, investigate exceptions, maintain audit-ready records, and remediate issues with the Senior Security Engineer.
• Improve onboarding, offboarding, and role-change workflows through standardization, automation, and cross-functional coordination.
• Own the complete lifecycle of company laptops and technology: purchasing, configuration, deployment, shipping, support, inventory, recovery, and replacement.
• Select, implement, and administer mobile device management (MDM) and endpoint management.
• Coordinate implementation of endpoint security controls and remediation requirements established with the Senior Security Engineer.
• Maintain accurate asset ownership and device compliance records for a distributed workforce.
• Act as the senior escalation point for complex device, operating-system, SaaS, connectivity, and access issues.
• Design and own an organized IT request process with prioritization, tracking, response expectations, and clear employee communications.
• Analyze recurring incidents and eliminate root causes; build self-service resources and knowledge documentation.
• Provide thoughtful, timely support to nontechnical colleagues across a fully remote environment.
• Lead internal technology migrations and implementations, including file storage, collaboration platforms, permissions, ownership, and employee adoption.
• Oversee operational administration of company-managed data, storage, backup, retention, and recovery processes.
• Evaluate operational resilience, integrations, vendor dependencies, and process risks; prioritize improvements based on impact and effort.
• Own delivery plans, milestones, stakeholder updates, and documentation for cross-functional IT projects.
• Operationalize approved identity, access, endpoint, device, and SaaS security controls in partnership with the Senior Security Engineer.
• Support audits, evidence collection, access reviews, incident response, and remediation.
• Help administer controls for company-approved AI tools and emerging technology.
• Support healthcare data protection and HIPAA-related operational requirements.

Benefits

• Complete the OneDrive-to-Google Drive migration.
• Lead selection, implementation, and company-wide rollout of MDM.
• Assess the SaaS and IT landscape and establish a centralized application, license, access, and administrator inventory.
• Standardize employee and contractor onboarding/offboarding.
• Support Zendesk administration and technical integrations.

Company Description

AgelessRx is a fully remote telehealth company that relies heavily on company devices, cloud-based applications, identity and access systems, and secure technology infrastructure.