[Hiring] Technical Consultant @Ramp

Role Description

Technical Consultants are on the frontlines working to establish partnerships with Ramp customers, acting as a liaison between customers and our internal technical teams. You’ll be partnering with Customer Activation & Account Management teams to identify, prioritize, and build financial solutions for new and existing customers so that Ramp continues to scale with their needs.

• Act as the technical and financial subject matter expert for our customers.
• Design solutions that address the customer’s needs through Ramp and partner integrations.
• Partner with Post-Sales teams to drive Product, Design, and Engineering teams’ roadmaps.
• Define the customer’s financial & technical success criteria from onboarding through activation and expansion.
• Represent Product, Design, and Engineering externally with deep conviction and understanding of Ramp’s technical capabilities.
• Focus on Commercial customers, supporting high-growth companies with standardized financial workflows, core ERP integrations, and repeatable implementation patterns.

What You'll Do

• Act as a technical advisor to customers and Ramp’s internal teams while supporting high-value implementations and expansion opportunities.
• Partner with Customer Activation and Account Management teams to assess customer requirements and propose scalable solutions.
• Collaborate with onboarding specialists and implementation leads to support technical workstreams.
• Work with customers to problem-solve technical hurdles and propose effective product implementations.
• Participate in technical discovery to understand customer systems and workflows, recommending best-fit Ramp architecture.
• Be a subject matter expert across our HRIS and Accounting integration partners.
• Troubleshoot integration blockers and guide customers through complex configuration decisions.
• Contribute to internal documentation and tooling that scales Ramp’s ability to support integration use cases.
• Influence Ramp’s product roadmap by channeling customer pain points and feedback to the Product and Engineering teams.

Qualifications

• Bachelor's degree in computer science, engineering, finance, business, or a related field.
• 2+ years in technical consulting, solutions engineering, implementation, or a similar customer-facing technical role, ideally in a SaaS or fintech environment.
• Familiarity with ERP systems (e.g. NetSuite, Sage Intacct, Microsoft Dynamics, Oracle Fusion) and finance/accounting workflows.
• Comfort working with APIs, integration logic, and system architecture.
• Strong communication skills to translate complex technical solutions into business value.
• Collaborative mindset and ability to work cross-functionally with Sales, Customer Success, Product, and Engineering.
• Exceptional organization and problem-solving skills, with a bias toward action and a high level of ownership.
• Thrives in ambiguity and fast-paced environments; adaptable and resourceful.

Benefits

• Flexible PTO.
• Centralized home-office equipment ordering.
• Health and wellness stipend.
• Budget for intra-office travel.
• Weekly coffee stipend.
• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents (United States).
• One Medical annual membership.
• 401(k), including employer match on contributions made while employed by Ramp.
• Fertility HRA (up to $10,000 per year).
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay.
• Pet insurance.
• In-office perks: lunch, snacks, drinks, and more.
• Relocation expense coverage to NYC or SF (if needed).
• Group medical, dental, and vision coverage through Sun Life (Canada).
• Life, AD&D, and disability coverage (Canada).
• Fertility drug coverage (up to $4,000 lifetime) (Canada).
• Group Retirement Plan with employer match (RRSP + DPSP) (Canada).
• Private medical insurance through Freedom Elite (United Kingdom).
• Virtual GP and at-home care via eMed x Livi (United Kingdom).
• Workplace pension through Penfold, with salary sacrifice option (United Kingdom).