[Hiring] Team Lead - Meetings Management @BCD

Role Description

We’re looking for an experienced, detail-oriented Team Lead – Meetings Management to guide a team of planners while also serving in a hands-on project management capacity. In this client-facing leadership role, you will oversee day-to-day team performance, mentor and develop direct reports, and help deliver exceptional meeting experiences from start to finish. You’ll be a trusted partner to clients, colleagues, and suppliers—bringing precision, professionalism, and a solutions-focused mindset to a fast-paced, high-touch environment. This is an ideal opportunity for a strong meeting planning professional who enjoys leading people, improving processes, and stepping in to support execution when needed.

What You’ll Do

• Team Leadership & People Management
  • Supervise the daily performance of direct reports, ensuring high standards of quality, productivity, and customer service.
  • Mentor, coach, and support team members to help them grow and succeed.
  • Assist with onboarding and training of new hires.
  • Conduct one-on-one meetings, goal setting, and performance reviews.
  • Approve timesheets, time off requests, and other administrative responsibilities.
  • Provide proactive problem-solving and sound judgment in handling escalations.
• Project Management & Meeting Planning
  • Serve as a Project Manager approximately 50% of the time.
  • Support the full meeting lifecycle, including sourcing, contracting, planning, reconciliation, and reporting.
  • Step in to manage frontline responsibilities when needed to ensure continuity and service excellence.
  • Maintain deep expertise in meetings and events operations across the account.
  • Help ensure projects are delivered accurately, on time, and in line with client expectations.
• Client & Account Management
  • Build and maintain strong relationships with clients, colleagues, and suppliers.
  • Serve as a day-to-day support resource to the team, providing clear and consistent direction.
  • Partner with the Congress Operations Manager to support overall account management and operational consistency.
  • Help ensure excellence in delivery, quality, follow-through, and timeline management.
  • Interpret data and provide recommendations to improve service and performance.
  • Contribute to the development of new programs and service improvements.
• Operational Excellence
  • Maintain a strong understanding of meeting management and accounting tools used on the account.
  • Support efforts to improve systems, workflows, and service delivery.

Qualifications

• 3+ years of experience as a Meeting Planner.
• Proven leadership ability in a client-facing environment.
• Expert project and timeline management skills.
• Strong verbal communication skills.
• Solid administrative skills, including strong Microsoft Office 365 proficiency.
• Exceptional business writing and proofreading skills.
• Expert-level customer service skills.
• Fluency in English.

Requirements

• Experience managing or supervising a team.
• Experience training and mentoring staff.
• Knowledge of Cvent.
• Strong leadership and coaching ability.
• Ability to balance people leadership with hands-on execution.

Benefits

• Flexible Working: We believe that a flexible working environment is key to getting the best out of our teams.
• Room to Grow: Our line of work and business structure challenge our people in a way that inspires growth.
• Everyone has a voice: We thrive on conversations that spark curiosity and empathy.
• Make your move: The diversity of roles across BCD M&E’s global locations means that our people often find new adventures.
• We’ve got you covered: Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, and more.
• We’re positive. You’ll love it: Our leaders lead with positivity, believe in our people, and trust us to do the right thing.