[Hiring] Team Lead, Care Management @Chamber Cardio

Role Description

We're looking for a Team Lead, Care Management to help build and scale Chamber's cross-functional care team — Community Health Workers, Medical Assistants, Pharmacy Technicians, and RNs — the operational engine behind our payor and network contracts, driving member outreach, post-hospital follow-up, medication management support, and care coordination.

As a hands-on manager, you'll own daily operations:

• Huddles
• Timecards
• Call quality
• Performance
• Staffing
• Work assignments

You're the operational backbone the team runs on, partnering closely with leadership as programs and workflows evolve — and evolving right along with them. You'll work cross-functionally with Clinical, Care Operations, and Product to keep execution aligned with strategy and report to the Associate Director, Care Management.

Qualifications

• 3+ years of experience supervising predominantly remote frontline teams in healthcare operations, care management, or care coordination.
• Direct experience managing outbound member/patient outreach teams — understanding contact rates, call quality, and the daily reality of high-volume outreach.
• Experience with timecard management, attendance tracking, and performance coaching for teams of 6+ workers.
• Proficiency with CRM and care management platforms (HubSpot, Salesforce, EHR systems, or similar).
• Strong written and verbal communication skills. Ability to deliver direct, constructive feedback.
• HIPAA knowledge and comfort handling protected health information.
• Must be comfortable operating in ambiguity, adapting quickly as programs evolve, and building in motion.

Requirements

• Prior experience building or scaling teams in a startup or high-growth environment is strongly preferred.
• Experience managing frontline staff contracted through a staffing agency.
• Experience in value-based care, managed care, or population health settings.
• Background as a Community Health Worker, Medical Assistant, or LPN who moved into a supervisory role and has firsthand experience with the work the team performs.
• Experience with Community Health Worker programs, CHW supervision best practices (motivational interviewing awareness, supportive supervision models).
• Experience with cardiology, cardiovascular care coordination, or chronic disease management is a plus.
• Bilingual (English/Spanish) is a plus given member demographics.

Benefits

• Competitive salary and performance-based bonuses.
• Comprehensive health, dental, and vision insurance.
• Flexible working hours and remote work options.
• Professional development opportunities.
• Supportive and inclusive company culture.

Company Description

Cardiovascular disease remains the leading cause of death in America. At Chamber, we’re rebuilding the system for cardiology, creating a world where outcomes, not volume, define success. We partner with independent cardiologists to help them lead population health efforts in their communities, equipping them with technology, data, and operational tools that turn complex insights into better care for patients.

Our model blends clinical expertise, thoughtful design, and a modern operating platform that supports physicians, patients, and payers alike. We believe innovation and empathy go hand in hand, and by combining cutting-edge AI tools with a relentless focus on human care, we can transform heart health at scale.