[Hiring] Systems Consultant @Brown & Brown Insurance

Role Description

To develop a close working relationship with our Partner Brokers, providing training and software consultancy and support on the Acturis platform and other IT solutions which Hedron Network deliver.

• Liaise with Hedron departments and Partner Brokers to resolve issues.
• Promote other services offered by Hedron Network.
• Help Partner Brokers gain greater efficiency and more effective internal processes.
• Overcome any platform issues and challenges encountered.
• This role will involve extensive travelling; therefore, a full UK driving licence is essential.

Key Accountabilities

• Implementation and installation of the Acturis system for Partner Brokers.
• Training on Acturis Hedron Network IT solutions.
• Act as primary contact point for resolving broking and accounting issues.
• Generate ideas and identify solutions that will help the Partner Brokers gain greater efficiency in their business and on their Acturis system.
• Contribute to Hedron Network partner communications as required.
• All processes and activities to be undertaken in a compliant manner in respect of TCF and other regulatory requirements.
• Advise the Partner Brokers of new developments through visits and frequent communication.
• Deliver good customer service by responding swiftly to queries and concerns from Partner Brokers.
• Maintain a detailed knowledge of system developments.
• Create and update bespoke document and report templates for the Partner Broker.
• Run system reports and build bespoke reports as and when required.
• Deliver training to new and existing Partner Brokers.
• Promote services offered by Hedron Network where appropriate.
• Deliver on personal annual objectives to a consistently high standard.
• Review, update, identify and address opportunities for excellence/growth in line with Team objectives.
• Go lives completed on time and to the satisfaction of the Partner Broker.
• Projects delivered on time and to the satisfaction of the Partner Broker.
• Cultivate and maintain consistently strong relationships with Partner Brokers, teammates and service providers.

Skills and Experience

• Primary focus: ‘ownership’ of a Panel of Partner Brokers using Acturis.
• Internal Hedron Network Teams – support and collaborate as required.
• 3rd Party Suppliers (esp. Acturis) – liaison as necessary.

Education

• Training qualification desirable.
• Project management qualification advantageous.

Skills

• Acturis knowledge to ‘Guru’ level.
• Excellent training skills in both classroom and remote environments.
• Excellent knowledge of Microsoft Office products.
• Self-motivated and able to work on own initiative – readiness to take ownership of issues and needs for designated Partner Brokers.
• Excellent communication, influencing and relationship building skills.
• Good workload management and organisational skills to ensure that deadlines are met.
• Ability to identify customer needs and provide appropriate solutions in a consultative setting.
• Ability to solve ad hoc problems and issues in a timely manner.

Experience

• Excellent working knowledge of Acturis to superuser level.
• Background knowledge of other Partner Broker back-office systems.
• Experience of UK GI Broking Industry and practices.
• Experience of UK GI Broking accounts an advantage.

Equal Opportunity Employer

We take pride in the diversity of our team and seek diversity in our applicants.