[Hiring] Systems and Integrations Analyst @IBMC

Role Description

IBMC is assisting a fast-growing UK third-party logistics (3PL) and e-commerce fulfillment group in hiring a technical Systems and Integrations Analyst. This role will be managed through IBMC, serving as the technical backbone for client onboarding and technology stack maintenance.

We are seeking a meticulous, process-driven Systems and Integrations Analyst to own the technical onboarding of new clients and carriers into our client’s warehouse and order management environment. In this high-responsibility role, you will:

• Scope, configure, test, and support API/webhook connections, SKU mapping, order routing rules, and carrier label integrations.
• Serve as the primary second-line technical support for system data queries.
• Maintain error queues daily.
• Build the technical runbooks and policy packs that ensure flawless, repeatable go-lives.

Working Schedule & Location:

• Working Hours: 100% aligned with UK Business Hours (Minimum core overlap: 09:00 to 17:00 UK Time, Monday to Friday / Evening-Night WIB).

Qualifications

• Minimum 3+ years of technical experience in systems integration, e-commerce operations, or technical support roles with hands-on setup experience.
• Direct hands-on experience configuring Shopify (store setup, apps, fulfillment connections) and ERP/OMS systems.
• Practical experience working with Warehouse Management Systems or Order Management Systems (Mintsoft experience is a major plus; comparable WMS like Linworks, Peoplevox, or ShipHero accepted).
• Comfortable working with APIs, webhooks, CSV/flat-file data exchanges, and reading technical documentation to configure and troubleshoot connections.
• Proven ability to design and execute end-to-end integration test scenarios with documented proof prior to go-live.
• C1 Level or above in English (written and spoken) to comfortably run technical calls with UK carriers, clients, and platform leads.
• Dedicated full-shift availability across UK business hours.

Requirements

• Experience with NetSuite, major UK/European carrier integrations (DHL, Evri, Royal Mail, DPD).
• Basic SQL query skills.
• Familiarity with documentation platforms like Notion.

Benefits

• Competitive salary package aligned with technical systems management experience.
• Direct exposure to international 3PL e-commerce operations and enterprise software architecture.
• Structured 30-60-90 day onboarding roadmap with clear KPI targets.
• Professional environment supported through IBMC’s hub infrastructure.