[Hiring] SVP, Enrollment @American College of Education

Role Description

You are passionate about helping students achieve their educational goals. You thrive in a competitive and collaborative team environment. You are comfortable working remotely and have experience collaborating with others in a virtual environment. You possess a strong attention to detail.

As the Senior Vice President (SVP) of Enrollment, you are responsible for driving enrollment growth and building a high-performing, scalable enrollment organization at ACE. Reporting directly to the CEO, you will own the student acquisition journey from lead through enrollment, including Enrollment Operations and related enrollment support functions, with leadership responsibility for an organization of approximately 70 employees.

You will be accountable for achieving ACE’s enrollment growth objectives while continuously improving conversion, productivity, service levels, and the prospective student experience. You possess the ability to anticipate prospective student needs, define service standards, and measure experience quality. You will combine deep enrollment expertise with strong operating discipline, evolving ACE’s processes, systems, organizational structure, and capabilities as the institution scales.

You will work closely with the CMO to optimize lead quality and funnel performance, with the CIO and IT organization to ensure technology and data enable enrollment performance, and with other functional leaders across ACE to drive coordinated execution.

Qualifications

• 15+ years of relevant professional experience, including 7+ years leading scaled enrollment, admissions, or analogous student/customer acquisition organizations.
• Deep enrollment leadership experience within primarily online higher education or a closely adjacent environment, such as an OPM or EdTech organization with a comparable high-touch, high consideration go-to-market model.
• Experience leading a sizable enrollment/contact-center organization, including frontline enrollment teams and supporting capabilities such as operations, analytics, workforce management, training, or quality.
• Expertise in training and quality, including the strategy and oversight of a training and quality program that includes scalable counselor onboarding, coaching, program knowledge, interaction quality standards, and quality assurance.
• Proven track record of delivering enrollment growth, with direct accountability for enrollment targets and measurable improvement across the lead-to-enrollment funnel.
• Track record of materially improving enrollment productivity and funnel economics, such as conversion rates, speed-to-lead, advisor effectiveness, lead utilization, yield, or cost efficiency.
• Demonstrated ability to evolve and scale an enrollment organization, including improving processes, workflows, organizational structures, systems, and talent to support growth and efficiency.
• Experience owning enrollment operations and governance, including counselor expectations, inquiry management standards, policies, procedures, controls, and responsible and compliant recruitment practices.
• Strong data and analytics orientation, with experience establishing dashboards, operational KPIs, forecasting processes, performance-management cadences, and clear accountability for results.
• Expertise in enrollment operations business acumen, including direct ownership of the enrollment budget, headcount plan, resource allocation, and workforce/capacity planning that is aligned with inquiry volume and enrollment goals.
• Experience as a change leader and people leader who can upgrade capabilities, develop strong leaders, make necessary talent decisions, and build a culture of accountability, collaboration, urgency, and continuous improvement.
• Strong cross-functional leadership skills, with the ability to partner effectively with Marketing, IT, and other functions while maintaining clear ownership of enrollment outcomes.
• Strong technology and systems orientation, with experience defining business requirements and improving CRM, lead-management, workflow, reporting, and automation capabilities in partnership with technology teams.
• Extensive experience with student information systems and end-to-end integration to positively impact the lead-to-enrollment handoff across the CRM, SIS, telephony, workflow, reporting, and related systems.
• Executive presence and enterprise mindset, with the maturity and credibility to operate effectively with the CEO, board, and executive leadership team while remaining hands-on enough to drive execution.
• Mission-oriented, believes in the transformative value of accessible, high-quality higher education.

Requirements

• Demonstrates self-reliance by meeting/exceeding workflow needs.
• Demonstrates positive attitude and motivation, concern for students, teamwork, and excellent time management skills.
• Follows established processes as outlined by organization and leadership.
• Completes assigned duties based on daily business needs and individual skill set.
• Consistently produces a high volume of quality work.
• Capable of adapting as needed to work under pressure and meet tight deadlines.
• Proven ability to work independently with limited supervision and with other department personnel.
• Must support and embrace the College’s Impact mission to improve the people and communities we serve through our civic engagement initiatives.
• Must have exceptional communication, organization, and time management skills.
• Must be "self-motivated" as well as creative and efficient in proposing solutions to complex, time-critical problems.
• Must be collaborative in driving decisions and a team player.
• Strong analytical and problem-solving skills with a high attention to detail.
• Builds and maintains student satisfaction.
• Recognizes and anticipates student needs.

Benefits

• Medical, dental, & vision Insurance
• HSA and FSA options
• Paid parental leave
• Paid volunteer time
• Tuition reimbursement & reduction programs
• Generous PTO
• 401k and employer match
• Full-service wellness and EAP program
• Employee recognition and awards programs
• Employer paid life & AD&D insurance
• Short-term disability
• Employer paid long-term disability
• And more…