[Hiring] Support Engineer @JetBrains

Role Description

Do you care about keeping developer tools running reliably, enjoy digging into the systems and infrastructure behind them, and know that reliable tools make all the difference for development teams? If you are calm under pressure, enjoy diagnosing complex systems, want to help developers overcome technical hurdles, and thrive on deep problem-solving across diverse tech stacks, this role is for you.

What you’ll do

• Identify whether an issue stems from the product, infrastructure, or third-party integrations.
• Provide workarounds, submit bug reports, or escalate issues directly to development.
• Capture insights and publish solutions following KCS (Knowledge-Centered Service) principles.
• Share user feedback with internal product teams to shape future tool improvements.

What you’ll bring

• A systematic and structured, but flexible approach to troubleshooting complex software and infrastructure issues.
• A clear, direct communication style that explains technical details in ways others can understand.
• Comfort working independently across distributed teams and time zones.
• Curiosity about how different build systems, VCS providers, and clouds operate together.
• An inclination to leave documentation and systems better than you found them.

What you’ll need

• Fluency in English, with strong written communication skills.
• The ability to work aligned with American time zones.
• Practical experience troubleshooting web servers and applications (such as Tomcat and Java-based environments).
• A working knowledge of relational databases (such as PostgreSQL, MySQL, or MSSQL).
• Hands-on experience with version control tools and hosting platforms (such as Git or Perforce, GitHub, GitLab, or Bitbucket).
• Familiarity with build automation tools (such as Gradle, Maven, or .NET build systems).
• An understanding of containerized environments or cloud infrastructure (such as Docker, Kubernetes, AWS, or Azure).

What success looks like

Success in this role means resolving complex support cases efficiently while maintaining clear communication with developers. You build trust by accurately diagnosing underlying infrastructure or application bugs rather than addressing symptoms alone. Over time, your contributions to the knowledge base reduce repeat issues, and your feedback helps product teams make TeamCity more resilient.

Salary Range

The base salary range (per year) for this position in the posted work location(s) is $144,000 — $216,000 USD.

Equal Opportunity Employer

We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.