[Hiring] Support Coordinator @Priority Group Services

Role Description

Make a Difference Every Day as a Support Coordinator! Join our team and provide compassionate care to individuals in their homes!

Are you passionate about helping people? If so, this may be the right position for you!

The Support Coordinator provides essential administrative and operational support to the Support Coordinators within the DDD program. This role directly supports the coordination of services for adults with developmental and/or intellectual disabilities (DD/ID) by assisting with documentation, scheduling, communication, and follow-up. The Support Coordinator Assistant helps ensure that all service coordination activities are compliant with state requirements and that clients receive timely and appropriate services. This position is ideal for individuals seeking to gain hands-on experience in the DD/ID field while ensuring accurate and audit-ready documentation.

• Administrative Support:
  • Assist Support Coordinators in managing caseloads for adults with DD/ID by maintaining organized records, scheduling appointments, and coordinating meetings with clients and service providers.
  • Prepare documentation required for Individualized Service Plans (ISPs), progress reports, and compliance audits.
• Data Entry & Documentation:
  • Accurately input and update client information in DDD-approved databases.
  • Ensure that records clearly reflect services provided to adults with DD/ID, including dates, hours per week, and length of service.
• Client & Provider Communication:
  • Serve as the first point of contact for clients and families to answer general questions, provide service information, and assist with scheduling.
  • Communicate with service providers to ensure they have the necessary documentation for timely service delivery.
• Service Coordination Assistance:
  • Support Coordinators in coordinating services across healthcare, vocational, residential, and community support settings.
  • Track service implementation to confirm alignment with ISPs.
• Monitoring & Follow-Up:
  • Assist with monitoring client progress toward goals and gathering data for reporting.
  • Follow up to ensure that services are being delivered as planned and in compliance with DDD requirements.
• Training & Resources:
  • Assist in distributing training materials and resources to clients and families to enhance understanding of available services and rights.
• Crisis Assistance:
  • Provide support during crisis situations by organizing resources, contacting providers, or scheduling emergency services.
• Compliance Support:
  • Ensure all documentation meets DDD standards and is audit-ready, including clear descriptions of the DD/ID population served and service hours provided.

Qualifications

• Bachelor degree in Human Services, Social Work, Psychology, or a related field preferred.
• Administrative, customer service, or social services experience, preferably in a setting serving adults with DD/ID.
• Strong organizational skills, attention to detail, and ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite and database systems.
• Ability to maintain confidentiality and comply with HIPAA and privacy regulations.

Requirements

• Experience working with individuals with developmental or intellectual disabilities preferred.
• Knowledge of DDD services, regulations, and community resources preferred.
• Bilingual (Spanish, ASL, or other languages) preferred.
• To ensure eligibility and pass DDD audit standards, employment history must clearly document:
  • Direct work with adults with DD/ID.
  • The number of hours per day, days per week, and total length of service.
  • The mission of the organization aligning with DD/ID services.

Benefits

• Flexible scheduling options – Work when it suits you best.
• Rewarding work – Make a meaningful impact in the lives of those in need.
• Supportive team environment – Work with a collaborative, caring staff.
• Opportunities for growth – Gain valuable experience and build your career.
• Inclusive and welcoming culture – Be part of a community that values and supports you.