[Hiring] Supervisor, Donor Resource Center & Tissue Authorization @Gift of Hope Organ & Tissue Donor Network

Role Description

Supervise assigned Donor Resource Coordinators to ensure calls are handled promptly and professionally, according to applicable policies and regulations to maximize organ, tissue and/or eye donation; supervise assigned Tissue Authorization Specialists to ensure tissue authorization is conducted according to applicable policies and regulations to maximize tissue and eye donation; monitor authorization rates; identify and implement changes to improve authorization rates; maintain a level of professionalism that provides leadership to the team and results in satisfaction with our external and internal partners; identify and implement changes to improve workflows across both teams.

This is a night shift position

Location based compensation ranging from: $67,000 - $88,000

Responsibilities

• Advance Gift of Hope's mission, vision, and core values.
• Provide leadership, management and operational support to assigned staff.
• Assist staff in resolving complex or out-of-policy operational problems.
• Responsible for staff selection, training and development, counseling, performance evaluation, recognition, promotion, disciplinary action and termination.
• Monitor and review staff goals, training and development needs, and overall performance.
• Identify authorization training needs; develop and present educational programs.
• Maintain the schedule accurately and cover shifts as necessary.
• Successfully perform all essential job duties and functions of a Donor Resource Coordinator & Tissue Authorization Specialist within 12 months of hire.
• Ensure high level of customer service to external partners, hospital staff, families, and Gift of Hope staff.
• Create, implement and continually work with training coordinators to update training documents.
• Attend required in-office meetings as necessary.
• Other duties as assigned.

Qualifications

• Associate’s degree in an allied healthcare field or related field preferred, or equivalent work experience.
• 2 years professional experience leading or managing others preferred.
• Previous Organ Procurement Organization (OPO)/tissue bank/call center or front-line staff supervisory experience required.
• Working knowledge of medical terminology.
• Excellent verbal and written communication skills.
• Ability to work collaboratively and respectfully with internal and external stakeholders.
• Ability to lead, coach and develop staff.
• Experience negotiating through difficult situations to a desired outcome.
• Ability to express empathy and gain authorization for tissue donation.
• Excellent prioritization skills and ability to effectively manage multiple tasks.
• Ability to practice with a high degree of autonomy.
• Ability to use data to analyze performance and resolve complex problems.
• Ability to adapt to a variety of changing circumstances and priorities.
• Ability to make sound clinical assessments in a high pressure environment.
• Consistent demonstration of attention to detail, precision, accuracy, and a sense of urgency.
• Intermediate computer and Microsoft Office skills.
• Phone system and report management knowledge/experience.
• Ability to obtain AATB CTBS certification within two years of hire.

Requirements

• Ability to function in a normal office environment.
• Ability to remain stationary for extended periods.
• Ability to travel for training or conferences may be required.
• Ability to hear, comprehend information, and speak clearly.
• Ability to conduct telephone conversations that may last longer than one hour.
• Ability to wear an approved headset for the duration of scheduled shifts.
• Ability to input data into a computer accurately and quickly.
• Ability to cope with highly charged emotional people and situations.

Benefits

• Medical, dental, vision, disability and life insurance options for full-time employees.
• Generous Paid Time Off (PTO) plan.
• 403(b) retirement plan with company match.
• Tuition Reimbursement up to the IRS-allowed maximum.
• Personalized learning and educational development opportunities.
• Monthly cell phone and internet stipends.
• Paid Parental Leave.
• Annual Employer-funded Lifestyle Spending Accounts to support wellness needs.
• Support and counseling for personal, work financial or family needs through our Employee Assistance Program (EAP).

Company Description

Gift of Hope Organ & Tissue Donor Network provides equal employment opportunities to all qualified candidates and does not discriminate with regard to race, color, religion, sex, national origin, sexual orientation, gender identity, age, disability, military or veteran status, family medical history or genetic information or any other classification protected by applicable law.