[Hiring] Subsidence Consultant @Crawford & Company

Role Description

We’re looking for our next Subsidence Consultant: someone that has the technical and insurance knowledge to manage a caseload of domestic and commercial subsidence claims from start to finish or a desire to develop into this role with support under our award winning SMART training programme.

• Attend visits from claimants who have reported signs of Subsidence.
• Insurance claims will be around 60% domestic and 40% commercial up to 100K in value.
• Supported by internal teams with a site pack containing high level details of the claim, policy information, and specific details.
• Survey the property, investigate the damage, and diagnose the cause of movement.
• Report on specific details and provide feedback to Subsidence teams within specific timeframes for swift settlement.

• Full training programme covering all aspects of the job from building construction and defects diagnosis to insurance principles and policy liability matters.
• Diagnose damage through site visits or virtual visits/desktop assessments with support from mentors.
• Prepare reports for clients relating to property damage and insurance matters.
• Direct necessary investigations to confirm causation of damage and necessary repairs.
• Support and funding provided to achieve Chartered membership of an appropriate institution such as CIOB or RICS.
• Support provided for insurance qualifications from Cert CII/Cert CILA to Chartered status (ACILA or ACII).

Qualifications

• Experienced Surveyor, ideally specialising in Subsidence.
• Technical expert with problem-solving skills related to buildings and structures.
• Experienced in investigating and repairing damaged buildings, including subsidence movement.
• Ideally chartered or approaching chartered status with a relevant institution: ICE, IStructE, RICS, CIOB.
• Experience of insurance claims handling is desirable but not essential as training will be given.
• Able to demonstrate a decisive approach.
• Computer literate with most Microsoft packages.
• Able to demonstrate a sound understanding of domestic construction.
• Knowledgeable with the Construction (Design and Management) Regulations.
• Full UK Driving License.
• Home based role encompassing Subsidence Field Operations nationwide.
• Regular UK travel and occasional overnight stays required; more frequent travel may be needed during peak demand.

• Relevant construction qualification such as Building Surveying, Construction Management, Structural Engineering, ideally at degree level.
• Demonstrable experience within the insurance industry will also be considered.
• A desire to learn about construction and insurance.
• Commitment to progress with professional qualifications up to Chartered status.
• Able to demonstrate a decisive and ‘can do’ approach.
• Computer literate with most Microsoft packages.
• Full UK Driving License.