[Hiring] Subrogation Specialist @CADEX

Role Description

As a Subrogation Specialist, you’ll be at the center of uncovering facts, determining liability, and recovering funds on behalf of our clients. If you enjoy digging into details, building strong evidence-based recovery strategies, and negotiating effective resolutions, all while collaborating closely with clients and industry partners—this role offers the perfect blend of challenge, problem-solving, and professional growth. Step into a position where your expertise helps shape outcomes and strengthens client relationships every day.

Primary Job Duties

• Direct/conduct investigations to determine a claim's subrogation potential and pursue appropriate recovery.
• Identify, investigate, and gather proper information in support of the recovery opportunity.
• Negotiate settlements with responsible parties, and if a settlement can't be reached, direct legal action or file arbitration versus potentially responsible parties.
• Write arbitration submissions.
• Maintain active diary to ensure all files are aggressively pursued.

Secondary Job Duties

• Prepare necessary documentation in a timely manner in accordance with established guidelines or requirements.
• Research relevant statutes and case law.
• Create legal demand letters.
• Maintain client relationships on assigned accounts by providing reports and summaries of files.
• Answer phone calls from clients, witnesses, experts, insurance companies, and adverse parties.
• Identify additional opportunities in claims and files.
• Manage the claim investigative process in a timely effective manner.
• Effectively communicate with clients throughout the claim process.
• Proper and timely documentation of efforts made and next step actions in support of client results.
• Respond to all inquiries from all parties.
• Process and/or approve checks in appropriate claims system.
• Assist in training new hires.
• Cultivate strong business relationships with external parties.
• Continuously seek opportunities for process improvement and propose ideas.
• Foster effective communication and collaboration between countries and cultures within all regions.
• Assist in subrogation project work as required.
• Act as backup to other members of the team.
• Maintain a high level of professionalism and confidentiality with all information entrusted with.

Work Hours

This is a full-time position. While we provide a flexible work schedule, our core hours are Monday through Friday, typically between the hours of 9:00am to 5:00pm EST/EDT, subject to change with advanced notice. Schedules and hours required may vary by region, department, client, and/or team. Schedules will be assigned and agreed on an individual basis by and with the manager/supervisor of the position.

Work Environment

This job is operated in a remote work environment. This role may routinely use standard office equipment such as computers, headsets, telephones, webcams, photocopiers/printers, and related. The noise level will vary based on the individual’s remote work environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. While performing the duties of this job, the employee is regularly required to talk and hear and work with others through verbal and written contact. This is a largely sedentary role; however, the employee is occasionally required to stand, walk, use hands, and reach with hands and arms. Specific vision abilities required by this job include general seeing and close vision. Repetitive motion is frequently required through typing and computer mouse usage. Mental requirements include simple and complex reading, simple and complex writing, memorization, analyzation, perception/comprehension, decision making, planning, independent action, and planning.

Qualifications

• General knowledge of claims with proficiency in handling auto, property and/or worker’s compensation claims.
• Advanced verbal and written communication.
• Understanding of legal terminology and documentation.
• Proficient computer skills, especially MS Office.
• Conflict resolution and negotiation skills.
• Ability to professionally diffuse conflict.
• Flexibility and adaptability.
• Analytical and critical thinking skills.
• Research skills.
• Organization, multitasking, and time management skills.
• Basic mathematical skills.
• Excellent customer service and interpersonal skills.

Required Education and Experience

• Bachelor’s degree preferred or equivalent experience.
• 1-5 years’ experience in claims (property, auto, workers’ compensation) related experience.

Fluency

This position requires fluency in the English language.

EEO Statement

Cadex provides equal employment opportunities to all employees without regard to race, color, creed, religion, sex, age, national origin, disability, marital status, familial status, predisposing genetic characteristics, domestic violence victim status, gender identity or expression, pregnancy, sexual orientation or military status.