[Hiring] Student Loan Servicing Specialist @YO AI Labs

Role Description

We are seeking experienced Student Loan Servicing Specialists to support an AI training and evaluation project focused on federal student loan servicing. You will use your knowledge of federal loan programs and borrower support to evaluate AI-generated responses and improve the accuracy of AI systems.

Key Responsibilities

• Review federal student loan borrower inquiries and assess service accuracy.
• Develop evaluation guidelines and rubrics for complex borrower questions.
• Evaluate AI-generated responses for accuracy and compliance with current federal policies.
• Identify errors, outdated information, and gaps in borrower guidance.
• Assess servicing issues involving repayment plans, PSLF, payment discrepancies, deferment, forbearance, and loan transfers.
• Provide clear, detailed written feedback to improve AI performance.

Qualifications

• At least 1 year of experience with a federal student loan servicer or contractor.
• Strong knowledge of federal loan programs, repayment plans, PSLF, deferment, forbearance, delinquency, default, rehabilitation, and consolidation.
• Experience resolving payment errors, payment count discrepancies, and servicer transfer issues.
• Excellent written communication, analytical, and problem-solving skills.
• Familiarity with current federal student loan policies and regulatory updates.
• Must be based in the United States.

Requirements

• Experience limited to FAFSA or financial aid award packaging is not sufficient for this role.

Benefits

• Remote contractor opportunity.
• Part-time commitment of 15–25 hours per week.
• Flexible, asynchronous project work.
• Prior AI experience is not required.