[Hiring] Staff User Researcher @AfterShip

Role Description

As a Staff User Researcher, you'll set and own the research agenda across multiple AfterShip product areas and systems, shaping post-purchase strategy at the organizational level. You'll proactively identify the questions and new opportunities that matter most and translate findings into a product and business perspective that leadership acts on. You'll also raise the bar for the research function as a whole: setting quality standards, mentoring researchers, and providing input into others' roadmaps.

This is a remote position, with a preference for candidates in the United States. This role requires collaboration with teams located in Asia and Europe, which may require working outside of regular business hours 2-3 times/week.

What You’ll Do

• Identify, prioritize, lead, and execute on research that generates insights to inform product strategy across the company.
• Define, design, execute, and socialize a range of research studies that build a strong understanding of existing and future merchants and shoppers, and their experiences around the world.
• Partner with cross-functional teams — Product, Design, Data Science, Engineering, and Product Marketing — to proactively develop research initiatives.
• Translate research into a product and business perspective, and align cross-functional leadership — including Directors and VPs — on key strategic questions across domains.
• Set the quality standard for the research team: mentor researchers, build repeatable practices, and serve as a subject-matter expert.
• Identify best practices in existing and emerging research methodologies.
• Proactively identify new areas of user and business opportunity.

Qualifications

• 8+ years of applied UX/user research experience, including leading research across multiple product areas or a business domain (SaaS and/or e-commerce a plus).
• Proven ability to lead research strategy and roadmap independently.
• Deep, comprehensive expertise across qualitative and quantitative methods; recognized as a subject-matter expert who can set standards for others.
• A track record of influencing at the executive level and aligning leadership on strategic questions.
• Strong synthesis and storytelling — turning complex research into clear, actionable recommendations that drive decisions, evidenced by a portfolio or work samples.
• Experience mentoring researchers and elevating a team's craft.
• Bachelor's or Master's in Human-Computer Interaction, Psychology, Cognitive Science, Design, or a related field — or equivalent practical experience.
• Thrives with full autonomy in a remote-first, distributed organization.
• Mandarin proficiency is strongly preferred.

Benefits

• Great Place to Work Certified: Recognized for our inclusive, values-driven culture that celebrates diversity and collaboration.
• Innovative & Inclusive Culture: Built on curiosity, creativity, and collaboration.
• Ambitious Mission with Real Impact: Join us in transforming eCommerce.
• Thrive & Grow: No ceiling to what you can achieve or learn here.
• Flexible Work Setup: Remote-first team with flexible hours.
• Competitive compensation.
• Healthcare coverage offered from day 1.
• Retirement plans including company match.
• Unlimited PTO.
• Annual learning & wellness benefit.
• Monthly book perk.
• Career progression & professional development.
• In-office lunch and commuter benefits for those located in our hub locations.

Base Salary Range

USD$165,000 - $232,500 / CAD$151,000 - 200,000