[Hiring] Staff Directory Records Clerk @HRS Talent Solutions

Role Description

The Staff Directory Records Clerk is responsible for maintaining an accurate internal directory by entering approved changes to staff listings and verifying them against a supplied source. Key responsibilities include:

• Reviewing authorized changes received through an online request channel.
• Matching requests to the correct employee or department entry.
• Editing permitted names, team labels, and approved contact details.
• Checking that saved changes appear correctly in the directory.
• Recording the source and date of updates.
• Flagging duplicate names, conflicting instructions, and restricted fields.
• Answering simple directory navigation questions within access rules.
• Sending unresolved changes to the directory owner.

The role requires customer service skills, as it involves answering routine questions about department navigation. The position is remote and may have part-time or full-time hours depending on the opening.

Qualifications

• Experience in customer service, office administration, reception, or records is helpful but not required.
• Comfortable with online records and precise spelling.
• Willingness to pause if a request is not clearly authorized.

Requirements

• A reliable way to handle internal names and contact information, such as a suitable home office.
• Ability to maintain accuracy in a contact list or directory.

Benefits

• Training on the company's directory tool, approval route, and privacy rules.
• Flexible remote work options.