[Hiring] Sr. Implementation Engineer @ConcertAI

Role Description

You will be an important member of the Implementation team within Terarecon and requires working with team members towards a successful implementation project.

How You'll Make an Impact

• Installation and configuration of Terarecon products on customer network remotely or onsite.
• Perform installation for customer systems on Terarecon’s cloud infrastructure.
• Perform Data migration as required in line with the requirements of the customer.
• Testing and verification of installation.
• Ensure continuous oversight of cloud services, proactively addressing resource utilization, capacity, and downtime to maintain business continuity and minimize operational impact.
• Maintenance and upgrade of customer’s tenant on Terarecon’s Cloud.
• Work with third party vendors (EMR, PACS, VNA) on integrating with our medical imaging viewer utilizing the principles of DICOM, HL7.
• Conduct Technical training for customer’s IT staff.
• Occasional travel for installation and service visits to assigned territories and possibly abroad.
• Provide technical expertise on Terarecon’s Cloud offering regarding Authentication, Storage, System specs, etc.
• Assist with post-installation support as and when required.
• Complete documentation of installation activities in the CRM.
• Managing customer service department projects/duties as required by management.

Qualifications

• Bachelor’s Degree or IT Certification in a technical field or equivalent.
• Good analytical and written communications skills.
• Enterprise server, workstation, networking, storage installation, and troubleshooting skills.
• Knowledge of any, or all, of the following is a plus but not required: DICOM, PACS, HL7 and EMR.
• Servers, Firewall configuration, Network performance testing, Enterprise computing.
• Excellent knowledge of Microsoft OS products (i.e. Server 2016, 2019 and 2022 and Windows 10, 11).
• Knowledge about SQL servers, IIS, and VMWare.
• Knowledge about Cloud services offered by AWS, Google Cloud and Microsoft Azure.

Company Description

Our team at ConcertAI is dedicated to transforming healthcare decision-making through the application of RWE and AI to improve patient outcomes. We work in a fast-paced, dynamic, high-performing culture where diversity, collaboration, and innovation are valued. Join us on our quest to create a world free of disease.

• Serving 1,300 clinical sites globally.
• TeraRecon - a ConcertAI company - is a Best in KLAS solution provider for AI-empowered radiology, oncology, cardiology, neurology, and vascular surgery.
• In the future, the combination with ConcertAI could bring a single, advanced AI-augmented diagnosis and interpretation capability from clinical trials to patient care.

EEO & ADA Statement

ConcertAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. We are dedicated to providing reasonable accommodations throughout the application and hiring process, as well as during employment, in accordance with applicable federal, state, and local laws. Requests for accommodation will be handled confidentially and in accordance with applicable law.