[Hiring] Specialty Manufacturer Liaison @VytlOne

Role Description

The Specialty Manufacturer Liaison is responsible for creating superior customer experience for our manufacturer partners in specialty pharmacy. The specialty manufacturer liaison serves as the manufacturer facing role responsible for accurate and timely responses to manufacturer inquiries. This role will be the primary point of contact for professional concise internal and external communication regarding referral status updates and next steps in prescription processing for HUB enrolled and non-enrolled patients, including communication and investigation of reimbursement issues.

• Work with the program manager and patient services personnel to manage the quality and execution of Manufacturer programs.
• Accountable for all activities assigned to the manufacturer liaison.
• Communicate and escalate any program needs and status to the Director of Specialty Programs and/or the Director of Patient Services as applicable.

Qualifications

• Bachelor's degree; high school diploma and equivalent work experience may be considered.
• 3 years related work experience required in specialty pharmacy program management, or similar work experience.
• Demonstrated comprehensive in-depth knowledge of pharmaceutical care, pharmacy systems, patient workflows, pharmacy operations regulations and industry best practices.
• Exceptional organizational, leadership and communication skills in establishing and maintaining excellent client relationships.

Requirements

• Ability to make decisions with significant, broad implications for leadership and operations.
• Ability to address problems that are broad, complex and abstract, often requiring creativity, resourcefulness, and staff engagement to develop solutions.
• Ability to set direction and vision for major departments or multiple departments.
• Ability to communicate complex information effectively in writing to all levels of staff, management and external customers.
• Ability to verbally communicate complex concepts and address sensitive situations.
• Ability to lead collaborative teams for larger projects or groups both internal and external to the Specialty Pharmacy.
• Ability to lead operational initiatives to meet or exceed client/customer service standards and expectations.

Benefits

• A diverse, progressive culture that supports a “dress for your day” attire and a collaborative, team-oriented environment.
• Comprehensive mental health and wellbeing resources.
• Nationwide Blue Cross Blue Shield PPO with employee-friendly plan design, including $850 individual annual medical deductible, $25 office visit copays, low biweekly premiums.
• Company paid basic life/AD&D, short-term and long-term disability insurance.
• Rx, dental, vision, short-term disability, and FSA.
• Employer-matched 401k Plan.
• Industry leading PTO plan.
• And MORE!