[Hiring] Specialty Claims Team Lead @Reserv

Role Description

As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Specialty Claims adjusting staff. You bring deep expertise in non-standard insurance claims — including deposit replacement, surety programs, lease and ledger analysis, and non-standard policy interpretation. Your background and judgment will drive operational effectiveness, and your ability to leverage technology and analytics will help elevate the entire team’s performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.

• Flexibility: You will switch fluidly between claims handling and coaching or providing feedback to your adjusters — sometimes within the same hour.
• Agility: You must have an agile mindset and the ability to pivot focus at a moment’s notice without losing momentum.
• Serve as SME and first-line escalation: You are the go-to resource for your team’s technical questions, coverage interpretation, and complex claim scenarios involving lease agreements, financial ledgers, and non-standard policy language.
• Mentorship and peer coaching: Provide real-time guidance, feedback, and support to your adjusters. Help them develop technically and professionally through regular touch-points and side-by-side claim reviews.
• Backup leadership coverage: Serve as acting team lead when the Manager is out of office, ensuring continuity of service and team accountability.
• Onboarding support: Assist with initial onboarding tasks, system access, and cultural immersion for new team members.
• Best practices ownership: Implement and maintain best practices for claims handling, including claim intake, investigation, coverage analysis, settlement, and recovery.
• Client and customer alignment: Align the team with client expectations and customer service standards throughout the claims process.
• Metrics and reporting: Assist in preparing claims reports, metrics, and trend analyses for internal review and client-facing presentations. Contribute to identifying topics for team huddles and claims experience workshops.
• Customer obsession: Be an active advocate who helps leadership cultivate a customer-centric mindset across the team.
• Continuous improvement: Contribute to refining claims guidelines, workflows, and best practices — and bring ideas forward proactively.

Qualifications

• 5+ years of insurance claims experience in multiple lines of business, preference for specialty or non-standard claims (deposit replacement, surety, or comparable specialty lines).
• 3+ years of leadership experience with a preference for experience managing in a remote environment.
• Prior team lead, supervisor, or formal mentorship/QA experience required.
• Proven ability to interpret non-standard policy language, lease agreements, financial ledgers, and contractual addenda.
• Strong analytical skills — able to evaluate complex data, identify coverage obligations, and make sound decisions.
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes.
• Demonstrated commitment to quality, accuracy, and attention to detail.
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information.

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!