[Hiring] Specialist III, Contract Management & Implementation @Grow Therapy

Role Description

The Contract Management & Implementation (CM&I) team oversees the operational aspects of Grow's payor contracts, helping ensure that contract terms are accurately interpreted, documented, and implemented throughout our revenue cycle. As our Specialist III, you'll review contract language in support of new payor launches — documenting key terms and flagging ambiguous or risky language early, before it can become a downstream billing issue. You'll also help build our team’s contract repository into an organized, searchable resource for the teams that rely on it.

Along the way, you'll work closely with our payor partnerships, payor launch, and revenue cycle teams, developing valuable expertise in payor contracting with room to grow. As a Specialist III, your responsibilities may evolve as we scale.

• Reviewing and interpreting payor contracts, amendments, and policies ahead of new payor launches — documenting key terms and escalating ambiguous or risky language with clear context and recommended next steps.
• Serving as a go-to resource for contract-related questions, delivering the accurate documentation that our billing, eligibility, and payor launch teams run on.
• Helping to build and operationalize a contract repository and AI payor intelligence tooling: organizing and migrating contract documentation, defining key terms, and validating AI search accuracy.
• Partnering with cross-functional teams to resolve flagged risks and close information gaps with payor partners.
• Analyzing reimbursement methodologies and supporting financial accuracy through precise upstream contract review.
• Surfacing process improvement ideas as we modernize how a fast-scaling company manages a growing contract portfolio.

Qualifications

• Detail-obsessed: Precise in documentation and quality-focused — you know a single misread term can have real revenue consequences, and you sweat the small stuff accordingly.
• A nuanced reader: You recognize when contract language is ambiguous, risky, or carries downstream implications, and you escalate with clear context instead of taking terms at face value.
• Contract-experienced: Hands-on familiarity with payor contracts, amendments, provider manuals, or payor policies — you know how to effectively source and navigate these documents to extract what matters. Behavioral health payor experience is a plus.
• A clear communicator: Strong written and verbal communication; you convey complex contract information precisely to cross-functional partners.
• A proactive self-starter: You surface problems and process opportunities without being told, stay comfortable in ambiguity, and are excited by growth opportunities.
• Bonus — revenue cycle fluent: You understand how terms like timely filing windows, reimbursement language, and claim routing drive billing and collections outcomes.

Requirements

• Employment Type: Hourly, Non-Exempt
• Base Compensation: The hourly compensation rate for this position is $28.85.
• This role is fully remote.

Benefits

• Health Benefits: Comprehensive medical, dental, vision, life, and disability coverage.
• Grow for Grow: No cost access to therapy through the Grow platform (available to US employees).
• Financial Wellness: Retirement savings programs and equity opportunities to help you invest in your future.
• Flexible Time Off, Paid Holidays & Winter Break: Flexible time off, company paid holidays (which vary by country), and a full company-wide Winter Break to rest and recharge.
• Parental Leave: Up to 18 weeks of paid parental leave to support you and your growing family and a new child stipend.
• Mental Health Mornings/Afternoons: Dedicated weekly flexible time for self-care, whether that's therapy, exercise, journaling, time with family, or simply taking a break.
• Wellness & Development Stipend: Annual stipend to support your personal wellbeing and professional growth, from fitness and education to books and learning resources.
• Commuter Benefits: Pre-tax commuter benefits to support teammates working from one of our hub locations.
• Home Office & Meals: Support for your home workspace plus meal benefits, with offerings tailored to both remote and hub-based employees.
• Additional Perks: A variety of wellbeing benefits, including wellness memberships, virtual care, pet insurance discounts (where available), and global travel assistance.