[Hiring] Platform Implementation Specialist @WarrCloud

Role Description

This role is crucial for ensuring the success of our onboarding process. It guarantees that stores are set up correctly from the start, that any obstacles are addressed promptly, and that our platform can scale efficiently. This position is essential for expanding WarrCloud's Platform and providing a seamless experience for every store.

What You’ll Be Doing

• Execute store builds, DMS integration, and system validation
• Ensure all builds meet established configuration standards and pass required validation checkpoints before handoff
• Troubleshoot access issues across CDK, DealerTrack, Reynolds, and more
• Troubleshoot build errors, including VM setup failures and DMS issues (e.g., missing ROs)
• Collaborate with Development on integrator setup and vendor-specific workflows (e.g., OXLO for Ford)
• Maintain, build documentation, and update Jira tasks
• Provide post-integration support: resolve connectivity issues, MFA failures, credential lockouts, and other technical blockers
• Join post-live validation calls if needed to confirm store activation
• Partner with Deployment and Training to align launch timelines and ensure stores stay operational
• Identify recurring build or integration issues and drive root-cause analysis with IT/Development
• Own the escalation path for unresolved technical blockers, ensuring timely and complete handoff
• Adhere to defined SLAs for build timelines, integration completion, and post-live support
• Follow all security protocols for credential handling, MFA setup, and access management
• Provide proactive status updates to Deployment, Training, Warranty, and IT throughout the build lifecycle
• Contribute updates to training materials and documentation when workflows or integration steps change
• Offer feedback on tooling gaps and opportunities for automation to improve build efficiency

Qualifications

• Technical aptitude (VPN, MFA, credential workflows)
• Experience with dealership systems (CDK, DealerTrack, Reynolds) and vendor platforms
• Strong communication and documentation skills
• Ability to work independently and pivot quickly
• Familiarity with Jira, Confluence, or similar tools
• Knowledge of standard MFA setups (Microsoft Authenticator, Google Authenticator, FortiToken, CiscoAnyConnect, DUO, etc.)
• Bonus: prior experience in onboarding, implementation, or IT support

Benefits

• 100% Covered Medical
• Unlimited/Flexible PTO Policy
• Stock Options
• Remote Work Flexibility
• 10 Paid Holidays Per Year