[Hiring] Software Implementation Specialist @3E

Role Description

As an Implementation Specialist at 3E, you’ll turn a signed customer contract into a working, adopted solution. You’ll own hands-on implementation activities from kickoff through configuration, validation, foundational training, launch, and handoff—helping customers reach measurable first value from 3E’s products.

This role combines technical implementation, customer engagement, and project coordination. You’ll:

• Translate the agreed scope of work into a practical delivery plan.
• Configure customer environments using real customer data.
• Coordinate with technical and cross-functional partners.
• Keep milestones, risks, dependencies, and customer commitments visible throughout the engagement.

You’ll also support post-onboarding Value Realization Projects that help customers expand or improve their use of 3E through activities such as:

• Migrations
• Integrations
• Data remediation
• Inventory and catalog optimization
• Workflow enablement

You’ll work closely with the broader account team with clear ownership:

• The Implementation Specialist owns implementation delivery.
• The CSM owns ongoing adoption.
• The AM owns the commercial account.

This role is well suited to someone who enjoys combining hands-on technical work with customer interaction, takes ownership of outcomes, and is comfortable working through changing priorities and ambiguity.

Qualifications

• 2-3 years of experience in software implementation, customer onboarding, technical account or project management, or professional services, ideally within B2B SaaS, technology, or information services.
• Strong technical aptitude with demonstrated ability to configure software, troubleshoot setup issues, and learn new products.
• Experience managing multiple concurrent customer projects or implementations to deadlines and measurable outcomes.
• Ability to translate customer requirements and agreed scope into clear implementation activities, milestones, and deliverables.
• Strong written and verbal communication, prioritization, analytical, and problem-solving skills.
• Demonstrated experience working cross-functionally and building productive customer relationships.
• Proficiency with CRM tools such as Salesforce or HubSpot and Microsoft Office, with comfort working with data and systems of record.
• Ability to navigate ambiguity, competing priorities, and changing customer needs.
• Willingness to travel 10–20%.

Requirements

• Bachelor’s degree in business, information systems, environmental science, or a related field, or equivalent experience.
• Experience developing or improving onboarding processes and customer journeys.
• Familiarity with implementation, onboarding, or enablement tools such as Pendo, Gong, or Zendesk.
• Understanding of time-to-value, onboarding, adoption, or usage analytics.
• Exposure to environmental, regulatory, compliance, chemical management, SDS, EHS, or sustainability software.
• Multilingual capability and/or experience supporting customers across global markets.

Benefits

• Health, dental, and vision insurance
• Life insurance and disability coverage
• Open PTO and parental leave
• 401(k) plan with company matching
• Employee assistance program
• Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)