[Hiring] Specialist, Business Systems @Communities in Schools Inc

Role Description

Do you want your technology skills to make a difference beyond the screen? The Specialist, Business Systems is responsible for the day-to-day administration, maintenance, and continuous improvement of CIS’s Salesforce environments and integrated applications supporting fundraising and network resources. Reporting to the Director, Business Systems, this role:

• Maintains system health, data integrity, security, and user access.
• Troubleshoots technical issues and integrations.
• Manages system updates, testing, and releases.
• Leads smaller-scale system improvements.
• Provides user support and training.
• Manages support requests and documents system processes.
• Partners with staff and external vendors to ensure systems meet business needs and operate effectively.

The role primarily supports one of CIS’s two Salesforce environments but requires working knowledge of both to support business continuity and balance workload as needed.

Qualifications

• Bachelor’s degree in information technology, computer science, business, or a related field, or equivalent relevant experience.
• Minimum six years of related experience in business systems administration or comparable technical systems support, with a strong preference for 1–3 years of Salesforce experience.
• Salesforce Administrator certification preferred; candidates without certification must obtain it within their first year.
• Working knowledge of Salesforce configuration, data management, security, user access, reporting, dashboards, and application integrations.
• Experience troubleshooting technical issues, testing system changes, analyzing root causes, and recommending practical solutions.
• Strong written and verbal communication, customer service, and relationship-building skills.
• Ability to work independently and collaboratively, manage competing priorities, adapt to change, and document processes clearly.
• Demonstrated commitment to continuous improvement, operational excellence, ongoing learning, and an inclusive, collaborative work environment.

Requirements

• Travel of up to 5% may be required, including domestic travel within the United States and occasional overnight stays.

Benefits

• Work that makes a difference—the opportunity to contribute to an important mission!
• Competitive and comprehensive compensation and benefits package, including:
• Five weeks of Paid Time Off
• Generous 403b Retirement Savings Plan contribution
• 10 Paid Holidays
• 90% of employee health care premiums paid by the organization
• Summer Work Schedule and Winter Break
• Employer-paid short-term and long-term income replacement programs, and much, much more!