[Hiring] Senior Business Systems Analyst @ZipStaff

Role Description

ZipStaff is seeking an experienced Senior Business Systems Analyst with active Epic Cadence, Prelude, Referrals, and RTE certifications to support Patient Access systems for a major healthcare organization. You will work with Patient Access teams on Prelude, RTE, Referrals, Hello World, and Cadence support. This role focuses on configuration changes, build, upgrades, defect resolution, and workflow enhancements while serving as a subject matter expert and mentor. Work is remote with day shifts (approximately 8a–5p CST, somewhat flexible).

• Work on Epic Cadence/Prelude configuration changes and build by maintaining industry and client standards, ensuring build quality and timeline adherence, as well as debugging and resolving any issues/defects.
• Translate user requirements into functional and technical design specifications and review with client(s) to ensure accuracy.
• Serve as a mentor/subject matter expert to local and client-based team members.
• Participate in medium to large complexity Epic software upgrade initiatives or enhancements to workflows including the design, build, and test phases.
• Participate in design and validation sessions and ensure appropriate documentation, follow-up, and issue escalation occurs.
• Function as a liaison between Operations, Information Technology (IT), and Third-Party Systems.
• Provide support of application incidents reported through the help desk.
• Provide assigned support during go-lives and system upgrades.
• Obtain and maintain in-depth knowledge of software functionality; acquire and utilize knowledge of operational workflows to be implemented.
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues associated with Epic software.
• Work with trainers to develop and maintain application-specific training curriculum and materials.
• Adhere to organization standards for system configuration and change control.
• Develop solid relationships with end-user communities, customers, and business partners.
• Attend, participate in, and contribute to various project meetings.

Qualifications

• Active / current certification in Epic Cadence, Referrals, RTE, and Prelude.
• 4+ years of healthcare experience.
• 4+ years of direct client healthcare domain knowledge such as Hello World, Welcome, E-Signature, and RTE.
• 4+ years of Subject Matter Expertise (SME) in relevant applications.
• 4+ years of knowledge of revenue cycle metrics, KPIs, and process improvement techniques relative to these areas.
• 2+ years of Epic experience and direct client experience.
• Ability to work remotely with CST day-shift hours.
• Self-directed work style.

Preferred Qualifications

• Epic Cadence/Prelude Certification, Welcome Certification, RTE Certification, Referrals Certification, Hello World Badge, or equivalent experience.
• Subject matter expertise in Epic Cadence/Prelude, Epic Welcome, Hello World, E-Signature, and RTE.
• Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges.
• 4+ years of knowledge in policies and procedures related to Patient Access operational functions.
• Prior experience supporting Patient Access systems in a large healthcare or payer environment.

Benefits

• Health Insurance.
• Dental Insurance.
• Vision Insurance.
• 401(k) + 401(k) matching.
• Paid time off.
• Referral Program.

Company Description

ZipStaff partners with leading organizations to connect skilled technology professionals with high-impact contract opportunities. We focus on quality matches, clear communication, and long-term success for candidates and clients.

To apply, submit your resume highlighting your active Epic Cadence, Prelude, Referrals, and RTE certifications, Patient Access domain experience, and configuration/build/upgrade work. Pure research or junior experience will not be considered. Interview process is typically one 45-minute round.