[Hiring] Solutions Manager @TES-AMM Central Europe GmbH

Role Description

The Solutions Manager – Lifecycle & Professional Services acts as the Business Owner for the Lifecycle Services and Professional Services portfolio across EMEA, with accountability for:

• Growth
• Commercial governance
• Service portfolio strategy
• Customer governance
• KPI/SLA framework governance
• Profitability
• Service expansion opportunities

The role is the bridge between Sales, Account Management, Solutions, Service Delivery, Operations, Legal, and Finance, ensuring:

• Opportunities are commercially attractive
• Operationally viable
• Contractually sound
• Aligned with approved service capabilities and delivery standards

It owns the client solution from qualification through commercial approval and contract finalization before transitioning approved opportunities into implementation, BAU readiness, and day-to-day operational delivery owned by the Service Implementation Manager and Service Delivery / Operations teams.

The role is remote based, with proximity to one of our sites in Spain, Sweden, Germany, Netherlands, France, Ireland, or the UK preferred.

Qualifications

• 8+ years of experience in Lifecycle Services, Professional Services, ITAD, Managed Services, Technology Services, or a related industry
• Proven track record in international solution or commercial management, or business leadership roles
• Strong understanding of service delivery, pricing models, service contracts, and operational processes
• Experience managing complex customer engagements, RFQs, RFPs, and large-scale opportunities
• Empathic communication to build trusting relationships with stakeholders
• Excellent negotiation skills
• Ability to work effectively across international and cross-functional teams
• Excellent English skills, both written and spoken

Requirements

• Drive solution design and qualification for strategic customer opportunities across EMEA
• Support RFQs, RFPs, complex bids, and business development initiatives
• Ensure commercial viability, pricing governance, and contract approval for new business opportunities
• Collaborate with cross-functional teams to develop scalable and customer-focused solutions
• Own KPI and SLA governance, ensuring commitments are clearly defined and achievable
• Lead customer governance and service review meetings with key stakeholders
• Identify service improvement and business expansion opportunities

Benefits

• Work in a global company with a focus on sustainability
• A responsible international position with development opportunities
• A motivated European team with an open and appreciative working atmosphere
• Attractive compensation and benefits