[Hiring] Solutions Engineer III @GitHub

Role Description

GitHub is expanding its Corporate Solutions Engineering team and we're seeking experienced professionals to enhance our pre-sales support of our corporate customers. As a Solutions Engineer, you'll align technology solutions with customer needs and serve as a trusted advisor. The ideal candidate will be a key partner in driving technology adoption and integration, helping customers maximize GitHub’s value while gaining hands-on experience in solving complex technical challenges, deepening industry expertise, and influencing strategic decision-making.

Internally, you will collaborate with sales and product development to identify, design, and communicate solutions to meet customers' business needs. This person acts as a partner for the sales teams, collaborates with our front-line technical support team, and other functional departments within the company.

We're extremely passionate about the quality of our work. If you are technically sharp and people oriented, you might be a fit for this role! We are looking to immediately fill this position in Europe.

Responsibilities

• Develop and maintain technical relationships in the pre-sales stage with business customers and prospects, acting as a key technical point of contact to ensure customer satisfaction and product adoption.
• Collaborate with the Corporate Sales team to identify customer business requirements, match them to product features, and provide live demonstrations of the GitHub Enterprise platform.
• Serve as an intermediary between sales and technical teams, communicating customer feedback to influence product strategy and contributing to internal knowledge bases.
• Educate prospects on product implementation and usage, while advocating for customer interests by sharing feedback within GitHub.
• Advise customers on how to integrate GitHub with existing development tools and workflows, providing technical guidance on DevOps pipelines and code deployment, AI usage and adoption.
• Maintain awareness of trends in the Source Control Management industry and contribute to both internal and customer documentation to support product usage and adoption.
• Articulate the value of DevOps, DevSecOps and the AI-powered development platform to external stakeholders through pre-sales presentations, product demonstrations, and technical documentation.
• Lead initiatives aimed at improving customer success and retention by developing best practices for product usage and facilitating workshops or training sessions for customers.
• Participate in the development of sales strategies by providing technical insights and competitive analysis to help position GitHub's offerings effectively against the competitors.
• Contribute to customer skilling initiatives and execution in collaboration with relevant internal teams (e.g., Marketing). Provide live demonstration of GitHub platform to customers. Explain how GitHub solutions fit in with the existing customer environment and make appropriate recommendations.
• Build and maintain broad knowledge of GitHub's product landscape, solutions, and strategy in the customer's industry, as well as of business priorities and potential threats the customers face.
• Contribute to efforts with technical teams to solve technical challenges and pain points, as necessary.
• Act as the voice of the customer and internal advocate by providing feedback and challenges from the customer to internal teams (e.g., product groups, engineers).
• Help build and deliver content for marketing events. Under guidance, assemble materials for distribution during events.

Qualifications

• 4+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR bachelor's degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years’ experience in technical consulting, technical consultative selling, or related technical/sales/industry experience, OR master's degree in Computer Science, Information Technology, Engineering, or related field, OR equivalent experience.
• 6+ years' experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR Bachelor's Degree in Computer Science, Information Technology, Engineering, or related field AND 4+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR Master's Degree in Computer Science, Information Technology, Engineering, or related field AND 2+ years experience in technical consulting, technical consultative selling, or related technical/sales/industry experience OR Doctorate in Computer Science, Information Technology, Engineering, or related field OR equivalent experience.
• 1+ year(s) experience in digital transformation using software modernization to drive customer business outcomes.
• 1+ year(s) experience in business consulting, consultative selling, or customer facing experience.
• Proficiency in enterprise software development and application security practices, including experience with SAST, DAST, and SCA tools, as well as an understanding of GitHub Advanced Security and CodeQL.
• Business Level Proficiency in any of the following languages: French OR German.

Benefits

• Competitive pay.
• Generous learning and growth opportunities.
• Excellent benefits to support you, wherever you are.